Customer Loyalty Expert
Ready to earn £40,000+ helping customers stay connected?
At GoFibre, we're growing fast and looking for confident, customer-focused people to join our Loyalty Team.
This isn't your typical customer service role. You'll speak to customers considering leaving GoFibre, understand what's gone wrong, solve problems and show them why staying with us is the right choice.
If you enjoy a challenge, thrive on achieving targets and love helping customers, we'd love to hear from you.
The Package
?? Edinburgh office (5 minutes from Haymarket)
?? £26,227.50 basic salary
?? Uncapped commission with realistic earnings of £40,000+
?? Shifts between 8am-8pm Monday-Friday
?? Rotational Saturdays with a weekday off in return
What You'll Do
Turn cancellation requests into successful customer saves
Uncover customer needs and deliver tailored retention solutions
Build rapport through confident, persuasive conversations
Confidently overcome objections and demonstrate the value of staying with GoFibre
Spot upsell opportunities that add value for customers
Consistently exceed retention and sales targets
What We're Looking For
You don't need broadband experience. We'll teach you that.
We're looking for someone who is:
Experienced in retention, sales or customer service
A confident communicator who builds rapport quickly
Resilient and motivated by targets
Calm under pressure and solutions-focused
Passionate about delivering great customer outcomes
Why GoFibre?
Uncapped commission
31 days holiday
Private healthcare
Enhanced pension
Discounted gym membership
Wellbeing support
Career coaching and development opportunities
Join the GoFibre Journey
We're transforming connectivity across Scotland and the North of England, bringing full fibre broadband to communities that have been overlooked for too long.
Sound like your kind of role? Apply today.
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Customer Retention Adviser in Edinburgh employer: GoFibre Broadband
At GoFibre, we pride ourselves on being an excellent employer that values flexibility and work-life balance, making it ideal for those seeking part-time opportunities. Our supportive work culture fosters personal growth and development, with comprehensive training and uncapped commission structures that reward your hard work. Join us in bringing full fibre broadband to communities while enjoying the benefits of loyalty bonuses and a car allowance, all within a dynamic team environment across Scotland and the North of England.
