Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot issues for customers.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Work in a vibrant office with stunning views and great career growth.
- Why this job: Be part of a mission to connect communities and make a real difference.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5hrs per week, based on a rotational shift pattern between 8am - 8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We are growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we are confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city).
2nd Line Technical Support Engineer in Edinburgh employer: GoFibre Broadband
Contact Detail:
GoFibre Broadband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technical Support Engineer in Edinburgh
✨Tip Number 1
Get to know the company! Research GoFibre and understand our mission to revolutionise broadband in rural areas. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Practice your technical skills! As a 2nd Line Technical Support Engineer, you'll need to demonstrate your problem-solving abilities. Brush up on common issues and solutions related to broadband and fibre technology so you can impress us with your knowledge.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining the GoFibre family. Make sure to highlight your relevant experience and how you align with our values in your application.
We think you need these skills to ace 2nd Line Technical Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Technical Support Engineer role. Highlight relevant experience and skills that match what we're looking for, like troubleshooting and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining GoFibre and how you can contribute to our mission of revolutionising broadband in rural areas.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any specific tools or technologies you’ve worked with that are relevant to the role, as we love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GoFibre Broadband
✨Know Your Tech Inside Out
As a 2nd Line Technical Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common networking issues, troubleshooting techniques, and the specific technologies used by GoFibre. Be ready to discuss how you've solved similar problems in the past.
✨Show Your Customer Service Skills
Technical skills are crucial, but so are your people skills. Prepare examples of how you've effectively communicated with customers, especially in challenging situations. Highlight your ability to remain calm under pressure and provide excellent support.
✨Understand GoFibre's Mission
Familiarise yourself with GoFibre's goals and values. Knowing about their commitment to connecting rural communities and their focus on environmental consciousness will show that you're genuinely interested in the company and its mission.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects at GoFibre. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.