At a Glance
- Tasks: Lead a dynamic team to provide top-notch service desk support.
- Company: Join GoFibre, revolutionising broadband for rural communities in Scotland.
- Benefits: Enjoy 31 days holiday, gym discounts, enhanced pension, and private healthcare.
- Other info: Work in stunning offices with great views and career growth opportunities.
- Why this job: Be part of an exciting journey to connect communities and make a real impact.
- Qualifications: Experience in service desk leadership and excellent communication skills.
The predicted salary is between 45000 - 50000 € per year.
Location: Edinburgh
Hybrid Working Pattern: Mon-Fri 9am-5pm
Salary: £45,000 - £50,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We are growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
Service Desk Team Lead in Bonnyrigg employer: GoFibre Broadband
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a strong focus on employee wellbeing, we provide generous benefits including 31 days of holiday, private healthcare, and career coaching, all while working in our stunning Edinburgh office with panoramic city views. Join us in our mission to revolutionise broadband access in rural communities, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead in Bonnyrigg
✨Tip Number 1
Network like a pro! Reach out to current employees at GoFibre on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching GoFibre's mission and values. Show us that you're not just looking for any job, but that you're genuinely excited about being part of our journey to revolutionise broadband in rural areas.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Confidence is key, and we want to see you shine when discussing your experience leading service desk teams!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re really interested in joining the GoFibre family.
We think you need these skills to ace Service Desk Team Lead in Bonnyrigg
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Lead role. Highlight your relevant experience and skills that match what we're looking for. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining GoFibre and how your values align with ours. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills:As a Team Lead, we want to see your leadership style. Share examples of how you've successfully led teams in the past, resolved conflicts, or improved processes. We’re all about collaboration and growth!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at GoFibre Broadband
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 3rd line support. Familiarise yourself with common issues, troubleshooting techniques, and the tools used in service desk environments. This will show that you're not just a people person but also technically savvy.
✨Show Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team or handled conflicts in the past. Highlight your approach to mentoring and developing team members, as this is crucial for the role.
✨Understand Their Mission
Dive into GoFibre's mission to revolutionise broadband in rural areas. Be ready to discuss how your values align with theirs and how you can contribute to their goals. Showing genuine interest in their mission will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and future projects. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
