At a Glance
- Tasks: Assist customers via calls, emails, and chats, resolving queries and enhancing their experience.
- Company: Join GoFibre, a pioneering company transforming broadband in rural areas.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face of customer service and make a real difference.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 25185 - 28000 £ per year.
Location: Berwick Upon Tweed
Salary: £26227.50 per annum
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
Were looking for a friendly, organised and proactive Customer Services Advisor to join our team. Youll be the first point of contact for our customers, helping them get connected, stay connected, and get the most out of their GoFibre service.
WHAT YOU WILL BE WORKING ON
- Handle a mix of calls, emails and chats, resolving issues and answering queries
- Leaving a great impression with every customer interaction
- Responding to customer enquiries via phone, email and live chat
- Supporting customers with installations, service questions and account questions
- Troubleshooting basic service issues and escalating where needed
- Keeping systems up to date with accurate notes and actions
- Working closely with wider teams (field, tech, sales) to resolve issues quickly
- Taking ownership of customer problems and seeing them through to resolution
- Spotting opportunities to improve the customer experience
WHAT YOU WILL BRING TO THE ROLE
- Previous customer service experience
- Great communication skills, friendly, clear and confident
- Comfortable working in a fast-paced environment
- Excellent attention to detail, admin and problem solving skills
- A team player who supports others and shares knowledge
WHO WE ARE
At GoFibre were on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. Were growing fast and we dont intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and were confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. Were always learning and we thrive under pressure, because we support one another and have some laughs along the way. Were all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, were all part of the rich GoFibre family and were unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we cant wait to hear from you!
Customer Service Advisor in Berwick-Upon-Tweed employer: GoFibre Broadband
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Located in the picturesque Berwick Upon Tweed, our team enjoys generous benefits including 31 days of holiday, private healthcare, and career coaching, all while contributing to a meaningful mission of connecting rural communities with cutting-edge broadband services. Join us as we grow and support each other in a fast-paced environment where every day brings new opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Berwick-Upon-Tweed
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GoFibre Broadband. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GoFibre Broadband before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Berwick-Upon-Tweed
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GoFibre Broadband:Your cover letter is your chance to shine! Tell us why you want to work at GoFibre Broadband specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GoFibre Broadband!
How to prepare for a job interview at GoFibre Broadband
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
