Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to enhance loyalty and resolve their concerns.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, private healthcare, and career coaching.
- Other info: Work in a supportive environment with great opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in communities.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 26227 - 40000 £ per year.
Location: Edinburgh Office
Working Pattern: 37.5 hours per week, Monday to Friday between 8am 8pm, and Saturdays 9am 5pm, on a rotational shift pattern
Salary: £26,227.50 commission (uncapped, £40,000 OTE)
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre, we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
You will be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We are a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Retention Advisor in Stockbridge employer: GoFibre Broadband Limited
Contact Detail:
GoFibre Broadband Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Advisor in Stockbridge
✨Tip Number 1
Get to know the company inside out! Research GoFibre's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking with customers over the phone, try role-playing with a friend or family member. This will help you get comfortable handling objections and delivering brilliant customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retention Advisor in Stockbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and making their experience with GoFibre the best it can be!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer retention or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our Customer Loyalty Team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their products and services, especially how they cater to customer needs. This will help you demonstrate your genuine interest in the company and its goals.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully retained customers or resolved issues. Highlight your problem-solving skills and how you’ve built trust with clients. This is crucial for a role focused on customer loyalty.
✨Be Ready to Think on Your Feet
Since the role involves handling objections and upselling, practice responding to common customer concerns. Role-play scenarios with a friend or family member to build your confidence in delivering clear and calm responses under pressure.
✨Emphasise Team Spirit
GoFibre values collaboration and support among team members. Be prepared to discuss how you work well in a team and contribute to a positive work environment. Share examples of how you’ve supported colleagues in achieving shared goals.