At a Glance
- Tasks: Troubleshoot and solve advanced technical issues while keeping customers connected.
- Company: GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: 31 days holiday, discounted gym membership, private healthcare, and career coaching.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real impact on digital connectivity in communities.
- Qualifications: Experience in networking principles and customer support skills required.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre, we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They are the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most.
WHAT YOU WILL BE WORKING ON
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
WHAT YOU WILL BRING TO THE ROLE
- Experience in networking principles including TCP/IP
- Up-to-date knowledge of point-to-point and point-to-multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands-on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Fibe Network Technical Support Engineer in Midlothian employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new challenges and opportunities for growth. With competitive benefits including uncapped commission, private healthcare, and a commitment to employee well-being, we empower our Field Sales Executives to thrive in their roles while making a meaningful impact in rural communities across Scotland and Northern England.
StudySmarter Expert Advice🤫
We think this is how you could land Fibe Network Technical Support Engineer in Midlothian
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GoFibre Broadband Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GoFibre Broadband Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GoFibre Broadband Limited!
✨Direct Apply to GoFibre Broadband Limited
Let's not forget to apply directly through the GoFibre Broadband Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Fibe Network Technical Support Engineer in Midlothian
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GoFibre Broadband Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GoFibre Broadband Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GoFibre Broadband Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
