At a Glance
- Tasks: Engage with customers to resolve issues and encourage them to stay with GoFibre.
- Company: GoFibre, a fast-growing broadband company focused on community connections.
- Benefits: Earn up to £40k with uncapped commission, private healthcare, and 31 days holiday.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real difference by helping customers stay connected and satisfied.
- Qualifications: Experience in sales or customer service; confident and resilient communicators welcome.
The predicted salary is between 26227 - 40000 £ per year.
Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we're growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you'll turn 'I'm leaving' into 'I'm staying' every day.
Based in our modern Edinburgh Office, just 5-minutes from Haymarket. Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
- Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
- 37.5 hours per week
- Shifts between 8am-8pm (Mon-Fri) + occasional Saturday (with a weekday off)
What's in it for you?
We're not your typical broadband company. We're building full-fibre networks in communities that have been overlooked for too long and we're growing fast. That means real opportunity and real progression.
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You'll speak to customers thinking about leaving, understanding what's gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It's fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over.
What you'll be doing:
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What we're looking for:
- You don't need to know broadband inside out. We'll teach you that.
- This role suits someone who enjoys a challenge and doesn't take no personally.
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient - you don't let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
Sound like your kind of role? Hit apply - we'd love to hear from you.
Sales Retention Advisor in Livingston employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new challenges and opportunities for growth. With competitive benefits including uncapped commission, private healthcare, and a commitment to employee well-being, we empower our Field Sales Executives to thrive in their roles while making a meaningful impact in rural communities across Scotland and Northern England.
