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For Companies At a Glance
- Tasks: Engage with customers to enhance loyalty and resolve their concerns.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, private healthcare, and career coaching.
- Other info: Work in a vibrant office with stunning views and a supportive culture.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Experience in customer retention and a passion for problem-solving.
The predicted salary is between 26227 - 40000 £ per year.
Location: Edinburgh Office
Working Pattern: 37.5 hours per week, Monday to Friday between 8am - 8pm, and Saturdays 9am - 5pm, on a rotational shift pattern
Salary: £26,227.50 + commission (uncapped, £40,000 OTE)
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning and we thrive under pressure, because we support one another and have some laughs along the way.
THE TEAM
You’ll be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We're a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Are you ready for the challenge? Get in touch now, we can't wait to hear from you!
Retention Advisor in Livingston employer: GoFibre Broadband Limited
Contact Detail:
GoFibre Broadband Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Advisor in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GoFibre. Understand their mission and values, especially how they aim to connect communities. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer retention skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! GoFibre is looking for energetic and positive individuals. Don’t be afraid to let your enthusiasm shine through during the interview. Share personal stories that highlight your experience in customer service and how you’ve made a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Loyalty Team!
We think you need these skills to ace Retention Advisor in Livingston
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and are excited about the role!
Tailor Your CV: Make sure to customise your CV to highlight your experience in customer retention or similar roles. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their products and services, especially how they cater to customer needs. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully retained customers or handled objections. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for a Retention Advisor.
✨Be Energetic and Positive
GoFibre values a positive attitude, so bring your energy to the interview! Show enthusiasm for the role and the company. A friendly demeanour can go a long way in making a great impression, especially since you'll be part of a close-knit team that thrives on great conversations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, company culture, or future projects at GoFibre. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make the interview feel more like a conversation.