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For Companies At a Glance
- Tasks: Lead a dynamic team, tackle complex IT issues, and ensure smooth operations.
- Company: GoFibre is revolutionising broadband for rural communities in Scotland and beyond.
- Benefits: 31 days holiday, discounted gym membership, enhanced pension, and private healthcare.
- Other info: Collaborative culture with a focus on innovation and work-life balance.
- Why this job: Join a fast-growing company making a real impact on digital connectivity.
- Qualifications: Experience in leading service desk teams and expertise in Azure and M365.
The predicted salary is between 45000 - 50000 £ per year.
Location: Edinburgh Hybrid
Working Pattern: Mon-Fri 9am-5pm
Salary: £45,000 - £50,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
Sound like the kind of place you want to work? If so, read on.
THE TEAM
As the Service Desk Team Lead, you’ll work alongside Infrastructure, Cyber, Applications and our Service Desk Teams to keep GoFibre running smoothly. Leading a team of Service Desk Analysts, you’ll take ownership of the team’s daily operations and BAU activity, whilst serving as the senior escalation point for our most complex and advanced issues.
We’re looking for you to be a technical expert who can administer and support our systems, whilst providing strong leadership. If this sounds like you, we want to hear from you!
WHAT YOU WILL BE WORKING ON
- Managing, mentoring and supporting our Service Desk Analysts
- Owning complex incident resolution at a 3rd line level, acting as the primary escalation point for advanced BAU issues
- Take charge of administering and supporting our Azure, M365, Intune, IAM and MDM platforms
- Lead the full lifecycle of office IT operations from device management and hardware provisioning to smooth asset control
- Ensuring security best practices are consistently applied across all Service Desk operations, including BAU activities, access control, device management, and policy adherence
- Handling vendor relationships, licensing, renewals and contributing to budgeting and forecasting
- Manage Jira usage, documentation and ITIL aligned processes, ensuring accuracy, consistency and continuous improvement
WHAT YOU WILL BRING TO THE ROLE
- Previous experience leading and developing a high performing service desk team
- Solid experience in Azure, M365, Intune/MDM and identity & access management
- Confidence in resolving complex BAU incidents at a 3rd line level
- A proactive security mindset, ensuring least-privilege principles and secure user workflows
- Excellent decision-making and prioritisation abilities, plus a structured approach to processes and continuous improvement
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Service Desk Team Lead in Edinburgh employer: GoFibre Broadband Limited
Contact Detail:
GoFibre Broadband Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service desk management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've mentored team members or resolved complex issues. This will demonstrate your fit for the Service Desk Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the GoFibre family.
We think you need these skills to ace Service Desk Team Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Lead role. Highlight your leadership experience and technical expertise in Azure, M365, and Intune to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about joining GoFibre. Share specific examples of how you've led teams and tackled complex issues, showing us your proactive approach and problem-solving skills.
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to highlight your soft skills too! We love candidates who can communicate well, mentor others, and thrive in a collaborative environment, so let that shine through in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our GoFibre family!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Tech Inside Out
As a Service Desk Team Lead, you'll need to demonstrate your expertise in Azure, M365, Intune, and IAM. Brush up on these technologies before the interview, and be ready to discuss specific scenarios where you've successfully resolved complex issues.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed and mentored teams in the past. Highlight your approach to developing high-performing service desk analysts and how you foster collaboration and innovation within your team.
✨Emphasise Your Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about how you would handle advanced BAU incidents and ensure you convey your structured approach to decision-making and prioritisation.
✨Align with Their Values
GoFibre values collaboration, continual improvement, and a proactive security mindset. Familiarise yourself with their mission and culture, and be prepared to discuss how your personal values align with theirs, especially regarding work-life balance and team support.