At a Glance
- Tasks: Help customers stay connected by resolving issues and building trust.
- Company: GoFibre, a fast-growing broadband company with a mission to connect overlooked communities.
- Benefits: Earn up to £40k with uncapped commission, 31 days holiday, and private healthcare.
- Other info: Modern office in Edinburgh with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in sales or customer service; confident and resilient communicators welcome.
The predicted salary is between 26227 - 40000 £ per year.
Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we're growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you'll turn 'I'm leaving' into 'I'm staying' every day.
Based in our modern Edinburgh Office, just 5-minutes from Haymarket.
Earning potential up to £40,000 (uncapped commission) | £26,227.50 base | 37.5 hours per week. Shifts between 8am-8pm (Mon-Fri) + occasional Saturday (with a weekday off).
What's in it for you?
- We're not your typical broadband company.
- We're building full-fibre networks in communities that have been overlooked for too long and we're growing fast. That means real opportunity and real progression.
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You’ll speak to customers thinking about leaving, understanding what's gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It's fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over.
What you'll be doing:
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What we're looking for:
- You don't need to know broadband inside out. We'll teach you that.
- This role suits someone who enjoys a challenge and doesn't take no personally.
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient - you don't let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
Sound like your kind of role? Hit apply - we'd love to hear from you.
Sales Retention Advisor in Edinburgh employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being more than just a broadband provider; we're a community-focused company dedicated to connecting underserved areas. Our modern Edinburgh office fosters a vibrant work culture where employees are encouraged to grow and thrive, with opportunities for career progression and a supportive environment that values well-being. With competitive earnings potential, uncapped commission, and a range of benefits including private healthcare and wellness support, joining our team as a Sales Retention Advisor means being part of a mission-driven organisation that truly cares about its customers and employees alike.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Retention Advisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research GoFibre's values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to be part of their journey.
✨Tip Number 2
Practice your pitch! Think about how you’d turn a customer’s 'I’m leaving' into 'I’m staying'. Role-play with a friend or in front of the mirror to nail those confident conversations.
✨Tip Number 3
Be ready for the tough questions! Prepare for scenarios where you might face objections. Show them you can handle pressure and turn challenges into opportunities to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales Retention Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've turned a negative situation into a positive one. We want to see that you genuinely care about making a difference!
Be Clear and Confident:Use straightforward language in your application. We appreciate clarity and confidence, so make sure your skills and experiences shine through without any fluff. Remember, you're trying to build trust right from the start!
Highlight Relevant Experience:If you've got experience in retention, sales, or customer service, make it front and centre! Tell us about specific situations where you've successfully resolved issues or met targets. This will show us you're ready for the fast-paced environment at GoFibre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their services and how they stand out in the broadband market. This will help you demonstrate your genuine interest in the company and show that you're ready to contribute to their growth.
✨Showcase Your Communication Skills
As a Sales Retention Advisor, you'll need to build trust quickly. Practice clear and confident communication by role-playing common customer scenarios with a friend. This will help you articulate your thoughts better and prepare you for handling objections during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully turned a negative situation into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Resilience and Positivity
The role requires someone who can handle tough calls without losing their cool. Be ready to discuss how you've dealt with challenging situations in the past. Highlight your resilience and ability to maintain a positive attitude, even when faced with rejection or difficult customers.
