At a Glance
- Tasks: Engage with customers to resolve issues and encourage them to stay with GoFibre.
- Company: GoFibre, a fast-growing broadband company focused on community connectivity.
- Benefits: Earn up to £40k with uncapped commission, plus 31 days holiday and private healthcare.
- Other info: Modern office in Edinburgh with great career progression opportunities.
- Why this job: Join a dynamic team making a real difference in customer satisfaction and community support.
- Qualifications: Experience in sales or customer service; confident and resilient communicators welcome.
The predicted salary is between 26227 - 40000 £ per year.
Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we're growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you'll turn 'I'm leaving' into 'I'm staying' every day.
Based in our modern Edinburgh Office, just 5-minutes from Haymarket.
- Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
- 37.5 hours per week
- Shifts between 8am-8pm (Mon-Fri) + occasional Saturday (with a weekday off)
What's in it for you?
We're not your typical broadband company. We're building full-fibre networks in communities that have been overlooked for too long and we're growing fast. That means real opportunity and real progression.
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You'll speak to customers thinking about leaving, understanding what's gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It's fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over.
What you'll be doing:
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What we're looking for:
You don't need to know broadband inside out. We'll teach you that. This role suits someone who enjoys a challenge and doesn't take no personally.
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient - you don't let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
Sound like your kind of role? Hit apply - we'd love to hear from you.
Sales Advisor in Edinburgh employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being more than just a broadband provider; we're a rapidly growing company dedicated to connecting communities that have been overlooked. Our modern Edinburgh office fosters a vibrant work culture where employees are encouraged to thrive, with opportunities for career progression and a supportive environment that prioritises wellbeing. With competitive earnings potential, generous holiday allowances, and benefits like private healthcare and career coaching, GoFibre is an excellent employer for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Sales Advisor role.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios you might face as a Retention Advisor. Think about how you'd handle objections and turn those 'I'm leaving' calls into 'I'm staying' moments.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your passion for helping customers shine through. They want to see that you're not just about hitting targets but genuinely care about making a difference.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining GoFibre. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Sales Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference and turning those 'I'm leaving' calls into 'I'm staying' moments!
Tailor Your Experience:Make sure to highlight any relevant experience in retention, sales, or customer service. We love seeing how your past roles have prepared you for this fast-paced environment, so don’t hold back on those examples!
Be Clear and Confident:Your written application should reflect the clear and confident communication we value. Keep it concise, but make sure to convey your personality and problem-solving skills. We want to get a sense of who you are!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their services and how they stand out in the broadband market. This will help you demonstrate your genuine interest in the company and show that you're ready to contribute.
✨Showcase Your Communication Skills
As a Sales Advisor, you'll need to build trust quickly. Practice clear and confident communication by role-playing common customer scenarios with a friend. This will help you articulate your thoughts better and prepare you for handling objections during the interview.
✨Emphasise Problem-Solving Abilities
Think of specific examples from your past experience where you've successfully resolved customer issues or turned a negative situation into a positive one. Be ready to share these stories during the interview to highlight your resilience and problem-solving skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities at GoFibre. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
