At a Glance
- Tasks: Engage with customers to retain their loyalty and enhance their experience.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, private healthcare, and career coaching.
- Other info: Work in a vibrant office with stunning views and a supportive culture.
- Why this job: Be part of a dynamic team making a real difference in communities.
- Qualifications: Experience in customer retention and a passion for problem-solving.
The predicted salary is between 26227 - 40000 € per year.
Location: Edinburgh Office
Working Pattern: 37.5 hours per week, Monday to Friday between 8am - 8pm, and Saturdays 9am - 5pm, on a rotational shift pattern
Salary: £26,227.50 + commission (uncapped, £40,000 OTE)
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We are always learning and we thrive under pressure, because we support one another and have some laughs along the way. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
You will be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We are a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we are all part of the rich GoFibre family and we are unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Retention Specialist in Dunfermline employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Edinburgh office not only boasts stunning views but also provides a supportive environment where employees can thrive, with generous benefits including 31 days of holiday, private healthcare, and career coaching. Join our energetic Customer Loyalty Team and be part of a mission to connect communities while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Specialist in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research GoFibre and understand their mission and values. Think about how your skills in customer retention can help them achieve their goals, and be ready to share specific examples from your past experiences.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable answering common interview questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retention Specialist in Dunfermline
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight your experience in customer retention and how it aligns with our values at GoFibre. Show us why you’re the perfect fit for our energetic Customer Loyalty Team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's problem-solving or building relationships, we want to see how you’ve made a difference for customers before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the GoFibre family!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their services and how they impact customers in rural areas. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Prepare examples from your past roles where you've successfully retained customers or resolved issues. Highlight your problem-solving skills and how you’ve built trust with clients. This is crucial for a Retention Specialist role!
✨Practice Handling Objections
Since you'll be dealing with customers considering leaving, practice how to handle objections calmly and confidently. Role-play scenarios with a friend or family member to refine your approach and ensure you can think on your feet.
✨Emphasise Team Spirit
GoFibre values collaboration and support within their teams. Be ready to discuss how you work well in a team environment and share examples of how you've contributed to a positive workplace culture. This will resonate well with their ethos.
