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- Tasks: Engage with customers to enhance loyalty and resolve their concerns.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, private healthcare, and career coaching.
- Other info: Work in a vibrant office with stunning views and great team spirit.
- Why this job: Be part of a dynamic team making a real difference in communities.
- Qualifications: Experience in customer retention and a passion for problem-solving.
The predicted salary is between 26227 - 40000 £ per year.
Location: Edinburgh Office
Working Pattern: 37.5 hours per week, Monday to Friday between 8am - 8pm, and Saturdays 9am - 5pm, on a rotational shift pattern
Salary: £26,227.50 + commission (uncapped, £40,000 OTE)
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We are always learning and we thrive under pressure, because we support one another and have some laughs along the way. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
You will be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We are a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we are all part of the rich GoFibre family and we are unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Retention Advisor in Dunfermline employer: GoFibre Broadband Limited
Contact Detail:
GoFibre Broadband Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Advisor in Dunfermline
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GoFibre. Understand their mission and values, especially how they aim to connect communities. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer retention skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! GoFibre is looking for energetic and positive individuals. Don’t be afraid to let your enthusiasm shine through during the interview. Share personal stories that highlight your experience in customer service and how you’ve helped customers stay connected.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retention Advisor in Dunfermline
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and are excited about the role!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer retention or similar roles. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their services and how they impact customers in rural areas. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Prepare examples from your past roles where you've successfully retained customers or handled objections. Highlight your problem-solving skills and how you’ve built trust with clients. This is crucial for a role focused on customer loyalty.
✨Be Ready to Think on Your Feet
Since the role involves tackling challenges head-on, practice responding to hypothetical scenarios related to customer retention. This will demonstrate your ability to think quickly and adapt in a fast-paced environment.
✨Bring Your Positive Energy
GoFibre values a positive attitude, so let your enthusiasm shine through during the interview. Share your passion for helping customers and hitting targets, and don’t forget to smile – it goes a long way in making a great impression!