At a Glance
- Tasks: Lead a dynamic team, tackle complex IT challenges, and ensure smooth operations.
- Company: Join GoFibre, revolutionising broadband for rural communities in Scotland and beyond.
- Benefits: Enjoy a competitive salary, 31 days holiday, private healthcare, and career coaching.
- Other info: Collaborative culture with a focus on innovation, wellbeing, and continuous improvement.
- Why this job: Make a real impact while growing your leadership skills in a fast-paced environment.
- Qualifications: Experience in service desk management and knowledge of Azure and Microsoft 365 required.
The predicted salary is between 50000 - 62500 £ per year.
Salary from £50,000 upwards
Edinburgh Hybrid
31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching.
THE TEAM
As the 3rd Line Service Desk Team Leader, you'll be managing a small team of Service Desk Analysts, daily operations and BAU activity, whilst serving as the senior escalation point for our most complex and advanced issues. We're looking for you to be a technical expert who can administer and support our systems, whilst providing great team leadership.
WHAT YOU'LL BE WORKING ON
- Developing and supporting the Service Desk team through coaching and guidance
- Taking the lead on complex incidents, acting as the 3rd line escalation expert
- Keeping our Azure, M365, Intune, IAM and MDM environments running smoothly
- Owning end-to-end office IT operations from provisioning devices to keeping asset control tight
- Championing security best practice across BAU, access, devices and policies
- Managing supplier relationships, licensing and renewals, and contributing to budget planning
- Keeping Jira, documentation and ITIL processes sharp, accurate and always evolving
WHAT YOU WILL BRING TO THE ROLE
- Experience building and growing service desk teams that deliver
- Up-to-date knowledge of Azure, Microsoft 365 and device management (Intune/MDM)
- Thrives on solving complex IT challenges
- Thinks proactively about security, embedding least-privilege access and safe ways of working
- Decisive and organised, with a big focus on prioritisation and continuous improvement
WHO WE ARE
At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage.
We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning and we thrive under pressure, because we support one another and have some laughs along the way. We're all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
Sound like the kind of place you want to work? If so, read on.
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can't wait to hear from you!
Service Desk Team Lead in Bonnyrigg employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a focus on employee wellbeing, we provide generous benefits including 31 days of holiday, private healthcare, and career coaching, all within our stunning Edinburgh office that boasts breathtaking views. Join us in our mission to revolutionise broadband access across rural Scotland, where your contributions will not only drive your professional growth but also create meaningful social impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead in Bonnyrigg
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GoFibre Broadband Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GoFibre Broadband Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GoFibre Broadband Limited!
✨Direct Apply to GoFibre Broadband Limited
Let's not forget to apply directly through the GoFibre Broadband Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Team Lead in Bonnyrigg
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GoFibre Broadband Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GoFibre Broadband Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GoFibre Broadband Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
