At a Glance
- Tasks: Troubleshoot and solve advanced technical issues to keep our network running smoothly.
- Company: Join GoFibre, a fast-growing company revolutionising broadband in rural Scotland.
- Benefits: Enjoy 31 days holiday, discounted gym membership, private healthcare, and career coaching.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that connects communities and makes a real impact.
- Qualifications: Experience in networking principles and customer support is essential.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office Hybrid
Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. We are growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They’re the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.
WHAT YOU WILL BE WORKING ON
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
WHAT YOU WILL BRING TO THE ROLE
- Experience in networking principles including TCP/IP
- Up-to-date knowledge of point-to-point and point-to-multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands-on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Fibe Network Technical Support Engineer in Bonnyrigg employer: GoFibre Broadband Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new challenges and opportunities for growth. With competitive benefits including uncapped commission, private healthcare, and a commitment to employee well-being, we empower our Field Sales Executives to thrive in their roles while making a meaningful impact in rural communities across Scotland and Northern England.
StudySmarter Expert Advice🤫
We think this is how you could land Fibe Network Technical Support Engineer in Bonnyrigg
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like GoFibre Broadband Limited and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like GoFibre Broadband Limited.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Fibe Network Technical Support Engineer in Bonnyrigg
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at GoFibre Broadband Limited.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at GoFibre Broadband Limited.
How to prepare for a job interview at GoFibre Broadband Limited
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
