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- Tasks: Troubleshoot and solve advanced technical issues while supporting the team during major incidents.
- Company: GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: 31 days holiday, discounted gym membership, private healthcare, and career coaching.
- Why this job: Join a dynamic team making a real impact on digital connectivity in communities.
- Qualifications: Experience in networking principles and customer support skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office Hybrid
Work Pattern: 37.5hrs per week, based on a rotational shift pattern between 8am - 8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre, we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. We are growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we are confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We are always learning and we thrive under pressure, because we support one another and have some laughs along the way. We are all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
Sound like the kind of place you want to work? If so, read on.
THE TEAM
Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They are the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.
WHAT YOU WILL BE WORKING ON
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
WHAT YOU WILL BRING TO THE ROLE
- Experience in networking principles including TCP/IP
- Up-to-date knowledge of point-to-point and point-to-multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands-on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we are all part of the rich GoFibre family and we are unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can't wait to hear from you!
2nd Line Technical Support Engineer employer: GoFibre Broadband Limited
Contact Detail:
GoFibre Broadband Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research GoFibre's mission and values, and think about how your skills as a 2nd Line Technical Support Engineer can help them achieve their goals. This will not only impress during interviews but also help you tailor your responses.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your networking principles and troubleshooting techniques. Practising common scenarios you might face in the role will help you feel more confident and ready to tackle any question thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GoFibre family. Let’s get you connected!
We think you need these skills to ace 2nd Line Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Technical Support Engineer role. Highlight your experience with networking principles, troubleshooting skills, and any relevant technical knowledge that matches what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining GoFibre and how your skills can contribute to our mission of revolutionising broadband capabilities in rural areas.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can think on their feet and provide solutions under pressure, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the GoFibre family!
How to prepare for a job interview at GoFibre Broadband Limited
✨Know Your Tech Inside Out
Make sure you brush up on your networking principles, especially TCP/IP and wireless solutions. Be ready to discuss your hands-on experience with switching and routing, as well as any specific incidents you've resolved in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues before. Think about times when you acted as an escalation point or managed significant network events, and be ready to explain your thought process during those situations.
✨Understand the Company Culture
Familiarise yourself with GoFibre's mission and values. They value collaboration, innovation, and a commitment to continual improvement, so think about how your personal values align with theirs and be prepared to share that in your interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask your interviewers. This could be about their approach to incident management or how they support their team during major outages. It shows you're genuinely interested in the role and the company.