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- Tasks: Lead and oversee multiple residential care services, ensuring high-quality support for children and young people.
- Company: Gofal Cymru Care Limited, a top provider of care and rehabilitation services in Wales.
- Benefits: Private healthcare, enhanced pension, performance bonuses, flexible working, and career development opportunities.
- Why this job: Make a real difference in the lives of vulnerable individuals while developing your leadership skills.
- Qualifications: Proven leadership in residential care, knowledge of safeguarding, and a Level 5 Diploma in Leadership.
- Other info: Join a supportive team with a focus on continuous improvement and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Gofal Cymru Care Limited is a leading provider of residential care, support, and rehabilitation services for children and adults with learning disabilities and mental health needs. With eight residential homes located across Cardiff and the Vale, we are dedicated to improving the quality of life for our residents by promoting autonomy, independence, and well-being.
We are seeking an experienced Service Delivery Manager who will also act as the Responsible Individual (RI). This is a pivotal leadership role overseeing multiple CIW-registered residential services, ensuring compliance, safeguarding, and exceptional care standards. You will be responsible for overseeing the delivery and regulation of services across multiple residential homes, ensuring each provides safe, nurturing, and high-quality care for children and young people. The role provides strategic direction, governance, and scrutiny to ensure services meet the highest standards of support and safeguarding.
As the Service Delivery Manager and RI, your role will be both strategic and hands-on, ensuring the highest standards of care across our children’s residential services. You will:
- Provide strategic oversight and ensure full compliance with the Regulation and Inspection of Social Care (Wales) Act 2016 and CIW standards.
- Oversee the performance and development of Registered Managers and residential care teams.
- Set clear objectives and performance targets in line with organisational goals and regulatory requirements.
- Ensure all contractual obligations and service-level agreements are met across residential settings.
- Work collaboratively with service leaders to sustain and improve the quality of care and outcomes for children, adults and young people.
- Conduct regular visits to residential settings to monitor practice, ensure quality, and identify areas for improvement.
- Ensure accurate and timely record-keeping in line with CIW minimum standards and internal policies.
- Monitor and support services to meet or exceed expectations during CIW inspections.
- Regularly review budgets and performance data, ensuring financial accountability and recommending corrective actions where necessary.
- Maintain effective communication with internal and external stakeholders, including families, regulators, and commissioning bodies.
- Develop and maintain strong partnerships with key stakeholders to support service improvement and innovation.
- Identify and facilitate training and development opportunities that promote best practice and continuous improvement.
- Lead or contribute to service-wide meetings, forums, and strategic planning sessions.
- Develop, implement, and review operational guidelines and procedures to ensure consistency and high standards across services.
- Analyse performance data to inform service planning and improve outcomes for children, adults and young people.
- Represent the organisation in external forums, inspections, and national initiatives to support service development.
- Promote the active participation of individuals and families in shaping, monitoring, and evaluating services.
- Monitor and evaluate the performance of designated Persons in Charge, ensuring accountability and support.
- Line manage designated staff and coordinate their roles and responsibilities across services to ensure effective delivery of care.
- Provide leadership and guidance on the delivery of safe, nurturing, and developmentally appropriate care for children, adults and young people.
- Participate in on-call rotations as required, with expectations and compensation aligned to company policy and role level.
- Provide support to, and deputise for, other Responsible Individuals and Registered Managers as required, ensuring continuity of leadership and compliance with regulatory standards.
Essential Criteria
- Proven leadership experience in a CIW-registered residential care setting.
- Strong knowledge of safeguarding and trauma-informed care.
- Ability to oversee multiple services and manage Registered Managers.
- Excellent understanding of CIW regulations and compliance requirements.
- Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
- Driving licence and access to own vehicle.
- Ability to monitor budgets, performance data, and implement corrective actions.
- Strong communication and stakeholder engagement skills.
- Competent in Microsoft Office (Word, Excel, Outlook).
- Ability to work flexibly and participate in on-call rota.
Desirable
- Previous experience as a Responsible Individual for CIW-registered services.
- Experience overseeing multiple residential homes.
- Welsh language skills.
- Familiarity with care management systems (e.g., LogMyCare).
- Experience in strategic planning and service transformation.
- Knowledge of bilingual service delivery in Wales.
- Participation in national or regional forums related to residential social care.
- Advanced safeguarding and protection training.
WHY JOIN US
We offer a comprehensive benefits package including:
- Private Medicash Healthcare Plan
- Enhanced Pension Scheme
- Performance Bonus Scheme
- Remote & Flexible Working Options
- Career Development & CPD Opportunities
- Company Events & Loyalty Rewards
- Emergency Loan & Festive Gift Card
- Weekly Wellbeing Time
FURTHER INFORMATION
To request the full job description or to apply, please email: recruitment@gofalcymrucare.co.uk. This position is subject to an enhanced DBS Disclosure which will be completed upon successful application. Please note: Due to the high volume of applications, if you do not hear from us within two weeks, please note that you will not be proceeding to the next stage of the recruitment process. Please be advised that we are not currently offering sponsorship for employment visas. Please complete an application form and submit it for our review.
Service Delivery Manager And Responsible Individual (RI) in Cardiff employer: Gofalcymrucare
Contact Detail:
Gofalcymrucare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager And Responsible Individual (RI) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Gofal Cymru Care Limited thoroughly. Understand their values, services, and recent developments. This will help you tailor your responses and show that you’re genuinely interested in making a difference in their residential care settings.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your leadership experience and how it aligns with the role of Responsible Individual. The more comfortable you are discussing your background, the more confident you’ll feel during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Gofal Cymru Care Limited.
We think you need these skills to ace Service Delivery Manager And Responsible Individual (RI) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in CIW-registered settings. We want to see how your skills align with the role of Service Delivery Manager and RI, so don’t hold back on showcasing your leadership experience!
Showcase Your Knowledge: Demonstrate your understanding of safeguarding and trauma-informed care in your application. We’re looking for someone who knows their stuff when it comes to compliance and regulations, so make it clear that you’re up to speed!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points or short paragraphs to make your key achievements stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Gofalcymrucare
✨Know Your Regulations
Familiarise yourself with the Regulation and Inspection of Social Care (Wales) Act 2016 and CIW standards. Being able to discuss these regulations confidently will show that you understand the framework within which the organisation operates.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed multiple services. Highlight how you set objectives, monitored performance, and ensured compliance, as this role requires strong leadership capabilities.
✨Engage with Stakeholders
Think about how you would communicate with various stakeholders, including families and regulators. Be ready to discuss strategies for maintaining effective communication and building partnerships that enhance service delivery.
✨Demonstrate a Commitment to Improvement
Be prepared to talk about how you’ve identified areas for improvement in previous roles and the steps you took to implement changes. This shows your proactive approach to ensuring high-quality care and continuous development.