At a Glance
- Tasks: Be the friendly voice helping pet owners with their furry friends' needs.
- Company: Join a caring veterinary team dedicated to exceptional client and pet support.
- Benefits: Enjoy competitive pay, generous leave, and discounts on pet care services.
- Other info: Work in a supportive environment with great colleagues and career growth opportunities.
- Why this job: Make a real difference in pets' lives while developing your customer service skills.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets, on a part‑time basis.
About your new role! We have 49 sites across London including 3 hospitals, and with growing client numbers over the years our Client Support Centre was created to ease the load of communication for our sites and provide a more efficient service for our clients. Our Client Support Centre offers our clients an easier way to access vets and nurses’ services by telephone and video consultations. The support centre is situated in our main office in Woodford, where you will work onsite with a team of 12 colleagues plus clinical management for support, to assist in any medical queries you may receive.
Duties and Responsibilities
- Speak to clients to triage unwell pets, liaise with branches and book appointments appropriately.
- Deal with enquiries and appointment requests through online chat system.
- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.
- Schedule proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.
- Issue invoices to clients as necessary.
- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.
- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.
- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.
We are incredibly proud of the patient and client care we provide, and this role requires the utmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets. Our future colleagues will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.
Our office is nestled beside a beautiful church green complete with large duck pond and vocal resident geese, with ample onsite parking. If relying on public transport there are plenty of local bus options, Woodford underground station is approximately a 20‑minute walk away, or if a keen cyclist 10 minutes for you!
What we offer you
The salary for this part‑time position for up to 32 hours per week is £12.71 per hour.
Benefits
- 6.6 weeks annual leave including bank holidays (pro rata for part‑time).
- Paid 30‑minute lunch breaks.
- Generous colleague discounts.
- Opportunity to join private medical healthcare scheme on a reduced rate plus medical cashback incentives.
- Colleague introduction reward for introduction of vets and RVNs.
- 24‑hour Employee Assistance Programme.
- Medical cashback plan.
- Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more.
- Professional membership fees covered.
Veterinary Client Support Centre Call Handler in Woodford employer: Goeasy Ltd
Join our dedicated team at the Veterinary Client Support Centre in Woodford, where we pride ourselves on providing exceptional care for pets and their owners. With a supportive work culture, generous benefits including 6.6 weeks of annual leave and a private medical healthcare scheme, we foster employee growth and well-being. Our location offers a serene environment beside a picturesque church green, making it an ideal place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Support Centre Call Handler in Woodford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Goeasy Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Goeasy Ltd and let us see your personality shine through!
We think you need these skills to ace Veterinary Client Support Centre Call Handler in Woodford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Goeasy Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Goeasy Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Goeasy Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Goeasy Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Goeasy Ltd will surely appreciate.
