At a Glance
- Tasks: Be the friendly voice helping pet owners with their furry friends' needs.
- Company: Join a well-established veterinary group with a caring culture.
- Benefits: Earn £12.71/hour, enjoy 6.6 weeks leave, and access great discounts.
- Other info: Join a supportive team with opportunities for growth and wellness initiatives.
- Why this job: Make a difference in pets' lives while developing your customer service skills.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 25000 € per year.
We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets.
About your new role
We have 49 sites across London including 3 hospitals, and with growing client numbers over the years our Client Support Centre was created to ease the load of communication for our sites and provide a more efficient service for our clients. Our Client Support Centre offers our clients an easier way to access vets and nurses’ services by telephone and video consultations. The support centre is situated in our main office in Woodford, where you will work onsite with a team of 12 colleagues plus clinical management for support, to assist in any medical queries you may receive.
Responsibilities
- Speak to clients to triage unwell pets, liaising with our branches and book appointments appropriately.
- Deal with enquiries and appointment requests through our online chat system.
- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.
- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.
- Issue invoices to clients as necessary.
- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.
- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.
- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.
Our future colleagues will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing. We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.
Benefits
- The salary for these part-time positions is £12.71 per hour.
- 6.6 weeks annual leave including bank holidays (pro rata)
- Paid 30-minute lunch breaks
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
- Colleague introduction reward (for the introduction of vets and RVNs)
- 24-hour Employee Assistance Programme
- Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
- Professional membership fees covered
About us
In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.
How to Apply
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly for any other queries or to simply arrange a call and have a chat about other opportunities!
Veterinary Client Support Centre Call Handler in London employer: Goeasy Ltd
Join our dynamic team at the Veterinary Client Support Centre in Woodford, where we prioritise exceptional client care and support for pet owners. With a strong focus on employee well-being, we offer generous benefits including 6.6 weeks of annual leave, private medical healthcare options, and a supportive work culture that encourages professional growth and collaboration. Be part of a company that values your contributions and fosters a positive environment for both staff and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Support Centre Call Handler in London
✨Tip Number 1
Get to know the company! Research their values and services, especially how they support pet owners. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing with a friend or family member. Focus on being empathetic and clear, as you'll be dealing with clients who are concerned about their pets.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local veterinary events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re proactive and keen to join our amazing team!
We think you need these skills to ace Veterinary Client Support Centre Call Handler in London
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let us know how much you care about animals. Share any personal experiences or stories that highlight your love for pets and your commitment to their wellbeing.
Highlight Your Customer Service Skills:We’re looking for someone with a strong background in customer service. Make sure to mention any relevant experience you have, especially in handling calls or enquiries, and how you’ve gone above and beyond for clients in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and ensures your application goes directly to our recruitment manager, Rose. Plus, if you have any questions, feel free to reach out to her directly!
How to prepare for a job interview at Goeasy Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Veterinary Client Support Centre Call Handler. Understand the responsibilities, especially around triaging unwell pets and handling client queries. Brush up on common veterinary terms and services offered, so you can speak confidently about them during the interview.
✨Showcase Your Empathy
This role requires a lot of empathy and patience. Prepare examples from your past experiences where you've demonstrated these qualities, especially in customer service settings. Think about how you can convey your understanding of clients' emotions when they call about their pets.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed. This will show that you value communication, which is key in this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
