At a Glance
- Tasks: Lead sales operations, improve processes, and support the sales team in a dynamic manufacturing environment.
- Company: Respected British manufacturer known for quality and innovation.
- Benefits: Opportunity for career growth, influence on commercial performance, and a collaborative work culture.
- Other info: Join a progressive team and contribute to commercial strategy and continuous improvement.
- Why this job: Make a real impact while developing your career in a growing specialist manufacturer.
- Qualifications: Experience in sales management, strong CRM skills, and excellent communication abilities.
Drive Commercial Excellence in a Growing Specialist Manufacturing Business. A newly created opportunity for an experienced and commercially minded Sales Operations Manager to play a pivotal role in supporting the sales function and driving operational excellence of a long established, progressive manufacturing organisation. This is a fantastic opportunity for an organised, proactive leader who enjoys improving processes, developing teams and using data to support commercial success. Working closely with the Managing Director and Sales Director, you will ensure the sales operation runs efficiently, allowing the external sales team to focus on building customer relationships and winning new business.
About the role: As Sales Operations Manager, you will provide the commercial structure, reporting and leadership that underpins the company’s sales performance. You will lead the internal sales and customer service team, oversee CRM and pipeline management, coordinate with production planning, manage customer escalations and direct marketing activity. This is a varied and influential position that combines people management, commercial analysis and operational leadership.
Key responsibilities include:
- Lead and develop the Internal Sales and Customer Service team.
- Manage sales pipeline reporting, forecasting and CRM data integrity.
- Support and coordinate the external technical sales team through effective pipeline management and commercial discipline.
- Produce meaningful sales reports and commercial insights for senior management.
- Act as the senior escalation point for customer service issues, ensuring timely resolution of key customer concerns.
- Work closely with production planning to align customer demand with operational capacity.
- Direct and coordinate the company's marketing activities, including digital presence, customer communications and trade exhibitions.
- Contribute to commercial strategy, business planning and continuous improvement initiatives.
Skills and experience required: About you - You will be an experienced commercial or sales operations professional who thrives in a fast-paced manufacturing environment. You will bring:
- Proven experience in sales management, sales operations or commercial leadership.
- Experience managing both internal sales/customer service teams and supporting external sales professionals.
- Strong CRM, pipeline management and sales forecasting skills.
- Excellent communication and relationship-building abilities.
- A commercial mindset with an understanding of pricing, margins and customer profitability.
- Strong organisational skills with excellent attention to detail.
- Confidence using Microsoft Office, particularly Excel.
It would be advantageous if you have experience in:
- Manufacturing, chemicals, or other technical B2B industries.
- Regulated manufacturing sectors.
- ERP systems and S&OP (Sales & Operations Planning).
- Managing or directing B2B marketing activities.
Reasons to apply! You will be joining a respected British manufacturer with an established reputation for quality and innovation. This is a highly visible role where you will work closely with senior leadership and have genuine influence over the commercial performance of the business. If you are looking for an opportunity to make a real impact while developing your career in a growing specialist manufacturer, apply for the opportunity today.
Sales Operations Manager employer: Godwin Recruitment
Join a respected British manufacturer known for its commitment to quality and innovation, where your role as Sales Operations Manager will be pivotal in driving commercial excellence. With a strong focus on employee development, a collaborative work culture, and opportunities for meaningful impact, this position offers a unique chance to influence the company's success while advancing your career in a dynamic manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Godwin Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Sales Operations Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Godwin Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Godwin Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Godwin Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Godwin Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
