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- Tasks: Lead a customer service team to deliver top-notch support in a healthcare setting.
- Company: Join a long-established family-run healthcare supplies company dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a blue light discount card.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven leadership experience in a customer-focused environment is essential.
- Other info: Flexible working hours with opportunities for professional growth.
Easily accessible location by public transport / Free parking. A permanent, full-time opportunity, working 37.5 hours per week, Monday - Friday, 9am – 5pm. Excellent employee benefits include 25 days' holiday (+ bank holidays), healthcare benefits, annual salary review, and blue light discount card.
A fabulous opportunity for a highly customer focused team leader to lead the regional branch of a Healthcare Supplies company. Join a very long established and successful family run business who are dedicated to improving people’s lives through innovative and life changing products.
About the opportunity - A leading Healthcare Supplies company is recruiting for a Customer Service Team Leader to lead the daily operations of a regional dispensing centre, supervising a small dispensing team to provide the highest standards of service to patients and healthcare professionals.
Key Responsibilities will include:
- Leading the dispensing team to promote a positive and service focused working environment.
- Managing the operations of the Dispensing Centre in line with Standard Operating Procedures.
- Responsible for ensuring Clinical Governance for the Dispensing Centre.
- Ensuring compliance in all dispensing practices, as well as maintaining a high level of service to retain customers using the dispensing service.
- Maintain up to date knowledge of the centre's territory to include key hospitals and healthcare services, whilst actively promoting the service and maintaining a strong reputation within the patient and healthcare community.
- Database management, ensuring the team maintain compliance to Data Protection and Information Governance legislation.
- Regular review of staff resources; managing staff recruitment, development, and performance.
- Ensure the team are kept up to date with business / procedural changes, facilitating any required training and leading continuous improvement within the centre.
The role of Customer Service Team Leader will ensure strong business and customer relations are maintained, as well as being instrumental in the daily operational tasks of the Dispensing Centre.
Skills & Experience Required:
- A proven leader with a forward-thinking approach, you will have recent and significant team leadership / supervisory experience within an operational customer focused environment.
- You will bring coaching and mentoring experience.
- You will be experienced at adhering to, as well as overseeing strict operational guidelines, data protection and compliance procedures.
- You will possess excellent administrative, time management and organisational skills, along with competent Microsoft Office skills.
- A professional approach with excellent written and verbal communication skills.
- You will take pride in building effective working relationships with the team you are leading, as well as ensuring the very best customer care, and business relations are maintained.
- Whilst pharmaceutical or dispensing experience would be advantageous, it is not essential.
PLEASE NOTE: Flexibility is required to very occasionally travel Head Office (Midlands) and to other Branches, as required. If you have the required skills and experience, please send your CV Application for immediate consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request.
Customer Service Team Leader employer: Godwin Recruitment
Contact Detail:
Godwin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills, as these are key for the Customer Service Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams and improved customer service in previous roles. This is your chance to shine!
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, ensure your application is clear, concise, and free of errors. A well-structured application will demonstrate your professionalism and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Godwin Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the Healthcare Supplies company. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can foster a positive working environment.
✨Familiarise Yourself with Compliance Standards
Since the role involves adhering to strict operational guidelines and compliance procedures, brush up on relevant regulations related to healthcare and data protection. Being knowledgeable about these areas will impress your interviewers and show that you're serious about maintaining high standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
