Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a customer-focused team to ensure top-notch service in a healthcare environment.
- Company: Join a long-established family-run business dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a blue light discount card.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven team management experience and excellent communication skills required.
- Other info: Flexible working hours with opportunities for professional growth.
Easily accessible location by public transport / Free parking.
A permanent, full-time opportunity, working 37.5 hours per week, Monday - Friday, 9am – 5pm.
Excellent employee benefits include 25 days' holiday (+ bank holidays), healthcare benefits, annual salary review, and blue light discount card.
A fabulous opportunity for a highly customer focused team manager to lead the regional branch of a Healthcare Supplies company. Join a very long established and successful family run business who are dedicated to improving people’s lives through innovative and life changing products.
About the opportunity - A leading Healthcare Supplies company is recruiting for a Customer Service Manager to lead the daily operations of a regional dispensing centre, supervising a small dispensing team to provide the highest standards of service to patients and healthcare professionals.
Key Responsibilities will include:
- Leading the dispensing team to promote a positive and service focused working environment.
- Managing the operations of the Dispensing Centre in line with Standard Operating Procedures.
- Responsible for ensuring Clinical Governance for the Dispensing Centre.
- Ensuring compliance in all dispensing practices, as well as maintaining a high level of service to retain customers using the dispensing service.
- Maintain up to date knowledge of the centre's territory to include key hospitals and healthcare services, whilst actively promoting the service and maintaining a strong reputation within the patient and healthcare community.
- Database management, ensuring the team maintain compliance to Data Protection and Information Governance legislation.
- Regular review of staff resources; managing staff recruitment, development, and performance.
- Ensure the team are kept up to date with business / procedural changes, facilitating any required training and leading continuous improvement within the centre.
The role of Customer Service Manager will ensure strong business and customer relations are maintained, as well as being instrumental in the daily operational tasks of the Dispensing Centre.
Skills & Experience Required:
- A proven leader with a forward-thinking approach, you will have recent and significant team management / supervisory experience within an operational customer focused environment.
- You will bring coaching and mentoring experience.
- You will be experienced at adhering to, as well as overseeing strict operational guidelines, data protection and compliance procedures.
- You will possess excellent administrative, time management and organisational skills, along with competent Microsoft Office skills.
- A professional approach with excellent written and verbal communication skills.
- You will take pride in building effective working relationships with the team you are leading, as well as ensuring the very best customer care, and business relations are maintained.
- Whilst pharmaceutical or dispensing experience would be advantageous, it is not essential.
PLEASE NOTE: Flexibility is required to very occasionally travel to Head Office (Midlands) and to other Branches, as required.
If you have the required skills and experience, please send your CV Application for immediate consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request.
Customer Service Manager employer: Godwin Recruitment
Contact Detail:
Godwin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past experiences that highlight your leadership skills and ability to maintain high service standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your team management experience and customer service focus to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about leading a customer-focused team. Share specific examples of how you've improved service standards in previous roles to grab our attention.
Showcase Your Communication Skills: Since excellent written communication is key, ensure your application is clear and free from errors. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Godwin Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the Healthcare Supplies company. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can foster a positive working environment.
✨Familiarise Yourself with Compliance Standards
Since the role involves adhering to strict operational guidelines and data protection laws, brush up on relevant compliance standards. Be prepared to discuss how you've managed compliance in previous roles and how you would ensure it in this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
