At a Glance
- Tasks: Provide exceptional customer service and support to patients and healthcare professionals.
- Company: Join a leading healthcare supplies team in a friendly, supportive environment.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a blue light discount card.
- Other info: Permanent full-time role with great career growth opportunities.
- Why this job: Make a real difference in people's lives while building positive relationships.
- Qualifications: Recent customer care experience and excellent communication skills required.
Are you an experienced customer service professional ready for your next opportunity?
We’re looking for a friendly, enthusiastic, and customer-focused Customer Service Advisor to join a busy healthcare supplies team in Broadway.
This is a fantastic opportunity for someone who takes pride in delivering exceptional customer service, enjoys building positive relationships, and thrives as part of a small, supportive team.
You’ll play an important role in ensuring customers receive a professional, helpful, and efficient service from the moment they get in touch.
If you’re confident, organised, approachable, and passionate about putting customers first, we’d love to hear from you!
- Easily accessible town centre location with free nearby parking available.
- A permanent, full-time opportunity, working 37.5 hours per week, Monday – Friday, 9am – 5pm.
- Excellent employee benefits include 25 days’ holiday (+ bank holidays), healthcare benefits, annual salary review, and blue light discount card.
About the role -
A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals.
Key Responsibilities will include -
- The role of customer service advisor will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person; building rapport with both new and regular customers, as well as efficiently supporting community-based nurses.
- Regular liaison with healthcare professionals regarding patient records and orders.
- Accurately input and process orders, paying close attention to product codes and quantities.
- Update patient files and databases - maintaining patient confidentiality at all times.
- Booking of appointments and delivery dates on behalf of patients and nurses.
- Handling queries through to satisfactory conclusion.
- Ensure sufficient stock levels are maintained within the branch.
Skills & Experience Required -
- You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
- You will demonstrate excellent communication skills, both verbal and written.
- You will take pride in building effective working relationships with the team in which you work, as well as providing the very best customer care.
- You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities – A ‘can do’ attitude is essential, as well as a well organised, tidy and methodical approach to work.
- You will demonstrate efficient administration skills and follow strict operational guidelines.
- Efficient keyboard and Microsoft Office skills are essential, as well as the ability to work with great attention to detail.
- Healthcare sector experience would be an advantage, although not essential.
To be considered for the opportunity of customer service advisor, please send your CV Application for consideration.
If you would like further details before applying, please call us.
Thank you for your interest.
We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy.
Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.
Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request
Customer Service Advisor in Broadway employer: Godwin Recruitment
Join a respected British manufacturer known for its commitment to quality and innovation, where your role as Sales Operations Manager will be pivotal in driving commercial excellence. With a strong focus on employee development, a collaborative work culture, and opportunities for meaningful impact, this position offers a unique chance to influence the company's success while advancing your career in a dynamic manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Broadway
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Godwin Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Godwin Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Broadway
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Godwin Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Godwin Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Godwin Recruitment!
How to prepare for a job interview at Godwin Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
