At a Glance
- Tasks: Deliver exceptional customer service across various areas of the farm.
- Company: Join the friendly team at Godstone Farm, a unique visitor attraction.
- Benefits: Enjoy free farm tickets, discounts, and training opportunities.
- Other info: Flexible hours with opportunities for career progression in a fun environment.
- Why this job: Be part of an exciting growth phase and make a real impact.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 8 - 12 £ per hour.
If you’re looking for the opportunity to deliver great customer service in a friendly and flexible environment, then apply to join our team! Godstone Farm are looking for hard working and fun-loving individuals to work across all areas of the farm. We need people who recognise that quality of customer service, attention to detail and ensuring the health and hygiene at the farm is paramount. Our staff are required to be energetic, enthusiastic, responsible, trustworthy, hardworking and reliable. You’ll be joining at the start of an exciting period of investment and growth in the farm with lots of opportunity to learn and progress.
INTERVIEW DATES
Applicants selected for interview will need to be able to attend a group interview session on Monday 19th or Thursday 22nd January 2026 from 4.30pm until 6.30pm. If successful you must then be able to attend induction training on Saturday 31st January 2026 from 11am until 3pm. You must also be able to work either Saturday 7th or Sunday 8th February and then at least 3 days during February half term (Saturday 14th until Sunday 22nd February).
Roles can vary on a day-to-day basis with each member of the team having their own responsibilities depending on the areas you are trained in; including:
- Admissions Gate
- Farm Gift Shop
- Play Barn
- Seasonal Attractions and Crafts
- Toilet Checks
- Seasonal Displays
Key Responsibilities
- Maintaining a clean and safe environment for customers and other team members.
- Following best practice standards for your area of responsibility – managing the tills, following operating procedures and engaging with customers to ensure they have a brilliant day with us.
- Working as part of a team with a common goal in mind – to delight our customers and provide an excellent service.
Key Requirements
- Experience of working in a customer facing environment is highly advantageous.
- Customer focused with a friendly and positive outlook is a must.
- A good standard of education is essential including literacy and numeracy.
The Perks
- We contribute 3% to your company pension.
- Free tickets to the Farm to share with your family & friends.
- 20% Discount on food, drink and retail.
- Training opportunities – we are open to providing suitable training opportunities that will grow your skills and support success in your role.
- Career Progression – we invest in our staff and aim to promote from within.
About Godstone Farm
Godstone Farm is a unique visitor attraction that welcomes around 250,000 visitors each year. This is an exciting time to join our business with investment in our facilities and the opportunity to influence our future growth plans. We look for people who are committed to delivering excellent customer service. We encourage everyone to contribute new ideas and are constantly working towards improving our visitor experience. Godstone Farm is a close team and offers a welcoming, supportive environment. All our roles have a huge amount of variety and no day is the same – from working with animals, to entertaining children and catering for our visitors. We offer a fun and friendly working atmosphere, social events, the opportunity to develop your skills and the chance to get involved in different activities. If you are passionate about what you do, enjoy working with like-minded people and have the ability to make a difference, then you’re joining the right team.
Location
Godstone Farm, Farm Limited, Tilburstow Hill Rd, Godstone RH9 8LX
Job type
Contracts for these roles will be on a zero hour basis or with minimum guaranteed hours and we are able to offer a variety of shift patterns, including term time weekdays, weekends and school holidays, or a mix of flexible days to suit your circumstances. Our hours vary seasonally and are usually - Winter: 9.30am - 5pm, Summer: 9.30am -6pm with 30 minutes for lunch. Roles are available for a range of 8 – 40 hours per week. Some shifts require you to work weekends and Bank Holidays.
Salary
£8.40 to £12.21 per hour
Department
Customer Services
Contract type
Permanent
Hours
Flexible, including week day contracts and weekends/holidays.
General Team Member Godstone, Surrey Customer Services employer: Godstone Farm Limited
Godstone Farm is an exceptional employer that fosters a friendly and flexible work environment, perfect for those passionate about delivering outstanding customer service. With a strong commitment to employee growth, we offer training opportunities and career progression while ensuring a supportive team culture where every day brings new and exciting challenges. Enjoy unique perks such as free farm tickets, discounts, and the chance to work in a vibrant setting that welcomes around 250,000 visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land General Team Member Godstone, Surrey Customer Services
✨Tip Number 1
Get to know Godstone Farm! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or delight a customer. Being prepared will help you shine during the group interview.
✨Tip Number 3
Dress smart-casual for the interview. You want to look professional but also approachable. A friendly vibe goes a long way in a customer service role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Godstone Farm.
We think you need these skills to ace General Team Member Godstone, Surrey Customer Services
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve made customers happy in the past, so share those stories!
Be Energetic and Enthusiastic:Let your personality shine through in your application! We’re looking for fun-loving individuals, so don’t be afraid to show us your enthusiasm for working in a lively environment like Godstone Farm.
Attention to Detail is Key:Make sure to pay attention to the details in your application. Whether it’s spelling or grammar, we appreciate a polished submission. It shows us you care about quality, just like we do at the farm!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Godstone Farm Limited
✨Know the Farm Inside Out
Before your interview, take some time to research Godstone Farm. Familiarise yourself with their attractions, services, and values. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their customer service goals.
✨Show Your Customer Service Skills
Since this role is all about delivering great customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your customer-focused attitude.
✨Emphasise Teamwork
Godstone Farm values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in previous roles or how you’ve contributed to a positive team environment. This will highlight your ability to fit into their close-knit team.
✨Be Energetic and Enthusiastic
The farm is looking for fun-loving individuals, so let your personality shine through! Show your enthusiasm for the role and the environment. A positive attitude can make a big difference, so don’t hold back on expressing your excitement about the opportunity.
