Food and Beverage Supervisor

Be the driving force behind day-to-day F&B delivery across the whole site. This is a hands-on leadership role at the heart of one of Surrey's busiest visitor attractions. At Godstone Farm, you'll take day-to-day ownership of F&B delivery across every outlet on site – café, restaurant, grab-and-go kiosks, and seasonal or event catering – serving over 250,000 visitors a year. You'll be the person on the floor making sure every outlet runs smoothly, every day, allowing the F&B Manager to focus on strategy, growth, and commercial development. This role is ideal for an experienced team leader or supervisor ready for their next step up – moving beyond a single outlet or shift to help lead operations across the whole F&B offering.

What you'll be doing:

• Run the day-to-day across every outlet
• Take operational responsibility for F&B delivery across the site, not just one outlet: Restaurant and café, Seasonal and event catering
• Move between outlets as needed, spotting and resolving issues before they escape, and making sure standards stay consistent everywhere.
• Be the go-to person on the floor
• Lead from the front during peak trading, acting as the first point of contact for staff and guests across all outlets:
• Step in wherever the operation needs support
• Make fast, sensible calls on staffing, service, and stock
• Escalate to the F&B Manager when it genuinely needs their input
• Support commercial performance
• Play an active role in the commercial side of the operation:
• Help drive spend per head and revenue across outlets
• Control waste and manage stock ordering and transfers
• Monitor labour and cost of sale, flagging concerns early
• Support monthly stock takes and back-office record keeping
• Build and lead the team across the site
• Take ownership of people management across all F&B outlets:
• Recruit, induct, train and coach team members
• Manage the day-to-day rota to meet demand across outlets
• Address performance issues promptly and fairly
• Act as duty supervisor for F&B, and support other areas of the farm when needed
• Uphold standards everywhere
• Ensure consistent standards across the whole F&B operation:
• Food safety, hygiene and cleanliness compliance in every outlet
• Health & safety policies, risk assessments and audits
• Equipment checks, maintenance reporting, and timely fixes
• Support the F&B Manager to work strategically
• This role exists to take on the day-to-day operational load, allowing the F&B Manager to focus on strategy:
• Deputise for the F&B Manager across the site when they're not on shift
• Handle routine decisions and escalations independently
• Feed back insight and ideas that help shape the wider F&B strategy

What we're looking for:

• You’ll have some experience leading a shift or a team in a fast-paced hospitality or catering environment, and be ready to grow into a role with wider scope.
• We're particularly looking for someone who:
• Has supervisory or team-leading experience in hospitality, catering or a similar customer-facing environment
• Is a hands-on leader who's comfortable moving between areas during busy periods
• Is happy picking up commercial basics on the job – spend per head, cost control, wastage
• Can train, motivate and manage a small team
• Stays calm, organised and decisive under pressure
• Is keen to grow into a bigger, more varied role than a single-outlet position

The reality of the role (and why it's rewarding):

Our business is highly seasonal and weather-dependent, with peak periods driven by school holidays, weekends and events. This creates a fast-paced, high-energy environment where strong day-to-day leadership has a direct and visible impact. In return, you’ll benefit from:

• A varied role with responsibility across the whole F&B operation, not just one outlet
• A predominantly daytime-focused operation, offering a strong alternative to late-night hospitality
• The opportunity to work in a unique outdoor, family-focused environment
• Genuine scope to grow into broader operational or management responsibility
• Experience as a supervisor or team leader in F&B or hospitality
• Experience across multiple outlets or a multi-site operation would be helpful, but not a requirement
• Good organisational and communication skills
• Some exposure to stock control, forecasting or rota management is useful but not essential
• Ability to lead, motivate and support a team
• Level 3 Food Safety (or willingness to work towards it) desirable

Additional information:

This is a full-time role requiring flexibility, including weekends, bank holidays and peak trading periods.

Contract type: Permanent

Hours: Full time including weekends, primarily daytime with occasional evenings