At a Glance
- Tasks: Support patients with information and excellent customer service in a busy healthcare environment.
- Company: Join the friendly team at Godolphin Health, known for high-quality patient care.
- Benefits: Enjoy a supportive work culture, training opportunities, and a chance to make a difference.
- Other info: Dynamic team with great career growth and regular training sessions.
- Why this job: Be the first point of contact for patients and help them navigate their healthcare journey.
- Qualifications: Experience in a GP practice and strong IT skills with EMIS, DOCMAN, and KLINIK.
The predicted salary is between 37338 - 44962 £ per year.
We have a new opportunity for a Patient Care Navigator to join our busy, happy Team here at Godolphin Health.
We are looking for an enthusiastic and organised person to carry out this role.
The post holder will be responsible for undertaking a range of tasks all related to patient information.
You will require excellent customer service skills as your role will involve direct face to face contact with patients.
Tasks also involve patient contact via telephone and the use of our various electronic medical information systems.
Therefore, competent experience on the use of EMIS, DOCMAN and KLINIK is essential.
The role will rarely include travelling between sites but to cover this possibility a valid driving licence is necessary.
Main duties of the job
The basic role of a GP Practice Patient Care Navigator involves a variety of tasks that are essential for the smoothoperation of the Practice.
Patient Care Navigators are the first point of contactfor patients, providing excellent customer service and administrativesupport.
They greet patients, handletelephone and email enquiries, book, amend and cancel appointments and maintainpatient records.
They also support the Clinicians with various tasks.
Patient Care Navigators play a crucial role in ensuring that patients receive the care theyneed efficiently and effectively.
About us
We are a dynamic, supportive Team with a strong reputation for high-quality patient care, excellent teamwork and a welcoming culture.
You will be joining a well‑organised Practice where the Team are valued and supported.
Godolphin Health is a two site Practice, (one at Praze an Beeble and the other at Connor Downs), conveniently situated within a 10 mins drive off the A30.
We are a training practice looking after a list of 9303 patients over two sites, dispensing to 65% of them.
The 3 partners are supported by a growing fantastic multidisciplinary Team comprising 5 salaried GPs, 1 advanced nurse practitioner, 1 paramedic practitioner, 2 practice nurses, 2 HCAs and a phlebotomist.
In addition, we have our GP trainees.
Through our Primary Care Network, we have a share of 3 mental health practitioners, a first contact physiotherapist, care home paramedic, 2 social prescribers, 2 pharmacists and 3 pharmacy technicians.
To support the above we have a very experienced and knowledgeable Team of Managers, Dispensers, Administrators and Patient care navigators.
All in all a friendly and supportive bunch!
We hold a three‑monthly protected half‑day clinical governance/educational meeting for all Team members.
- Job responsibilities
- MAIN RESPONSIBILITES
- To liaise with team members in providing an excellent reception service.
- To be efficient and courteous when answering enquiries from patients.
- Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
- Book appointments and telephone consultations for patients.
- Receive and record requests for home visits.
- Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff.
- To receive visitors and deliveries made to the surgery.
- To be aware of other local resources and community organisations and provide information to patients.
- To provide cover for colleagues on leave.
- Register new patients according to the practice area.
- Amend patients records to show and changes.
- To be responsible for allocated tasks within the system.
- Carry out end of day protocols ensuring reception is stocked, tidy, necessary equipment turned off and the security of the building checked.
- OTHER
- Attend regular practice meetings and appropriate training sessions.
- To be aware of and follow all directives, protocols and procedures.
This list is not exhaustive and the post holder may be asked to undertake tasks that are reasonable and relevant to the role, even if they are not specifically mentioned in the document, to ensure the smooth operation of the organization or service delivery.
Person Specification
Experience
- ESSENTIAL SKILLS
- Excellent IT Skills with the ability to competently navigate our medical information systems - EMIS, DOCMAN and KLINIK.
- Ability to drive.
You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other.
However, you will rarely be asked to travel from one site to another within a course of a day
- Experience of working in a GP Practice.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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PATIENT CARE NAVIGATOR in Camborne employer: Godolphin Health
At Godolphin Health, we pride ourselves on being a dynamic and supportive team dedicated to high-quality patient care. Our welcoming culture fosters excellent teamwork and provides ample opportunities for professional growth, making it an ideal environment for a Patient Care Navigator looking to make a meaningful impact in the community. With a well-organised practice and a multidisciplinary team, you will be valued and supported in your role, ensuring that both you and our patients thrive.
StudySmarter Expert Advice🤫
We think this is how you could land PATIENT CARE NAVIGATOR in Camborne
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Godolphin Health for the PATIENT CARE NAVIGATOR role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace PATIENT CARE NAVIGATOR in Camborne
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Godolphin Health, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Godolphin Health, and how you can make a difference!
How to prepare for a job interview at Godolphin Health
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Godolphin Health.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Godolphin Health appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Godolphin Health supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
