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- Tasks: Manage reception duties, assist patients, and support the healthcare team.
- Company: Join Godiva Group Practice, a dedicated team providing quality patient care.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a difference in patients' lives while developing essential admin skills.
- Qualifications: Office experience is essential; previous healthcare experience is a plus.
- Other info: Fixed-term role for 9 months with full-time hours.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
MATERNITY COVER Receptionist/Administration Role. To ensure that the reception area of the Practice runs smoothly, providing a high level of service to patients, doctors, nurses and other members of the Practice team.
Main duties of the job:
- Telephone Duties
- Reception Duties
- Filing
- Dealing with prescriptions orders and completion
- General office duties
- Administration (Dependent on experience)
Job responsibilities:
- Making appointments
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Contacting other providers
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift
- Respond to needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Pulling Lloyd George envelopes when requested by doctors
- Dealing with requests for repeat prescriptions
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Make refreshments for doctors and other team members, participate in washing up
- Clean and replenish GP surgery rooms
- Any other reasonable duties as necessary (dependent on experience)
- Process Referrals
- Extract and prepare GDPR requests
Person Specification:
Experience:
- Essential: Office experience essential
- Desirable: Previous GP Practice/Hospital Experience preferred
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
Employer name: Godiva Group Practice
Address: Clay Lane Health Centre, 5 Clay Lane, Coventry, CV2 4LJ
Receptionist/Admin in Coventry employer: Godiva Group Practice
Contact Detail:
Godiva Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Admin in Coventry
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Godiva Group Practice. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Think about how your previous office experience can relate to the duties listed in the job description. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Admin in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist/Admin role. Highlight your relevant experience, especially in office duties and patient interaction, to show us you're the perfect fit!
Show Off Your Skills: Don’t forget to mention any specific skills that relate to the job, like handling prescriptions or managing appointments. We love seeing how you can contribute to our team with your unique talents!
Keep It Professional Yet Friendly: Since this role involves a lot of patient interaction, make sure your application reflects a warm and approachable tone. We want to see your personality shine through while keeping it professional!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Godiva Group Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Admin. Familiarise yourself with tasks like handling prescriptions, making appointments, and dealing with general enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions such as 'How do you handle difficult patients?' or 'Can you describe your experience with office administration?' Practising your responses will help you articulate your thoughts clearly and demonstrate your problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients and team members, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experience you have in a healthcare setting, as it will give you an edge over other candidates.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly for your interview and aim to arrive a bit early. This shows respect for the interviewer's time and demonstrates your professionalism, which is crucial in a reception role.