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- Tasks: Be the first point of contact for pet owners, triaging calls and booking appointments.
- Company: Join a caring veterinary team dedicated to exceptional client and pet support.
- Benefits: Earn £12.71 per hour, enjoy 6.6 weeks annual leave, and receive generous discounts.
- Other info: Work in a supportive team environment with great career growth opportunities.
- Why this job: Make a difference in pets' lives while developing your customer service skills.
- Qualifications: Strong background in customer service and excellent communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets.
About your new role! We have 49 sites across London including 3 hospitals, and with growing client numbers over the years our Client Support Centre was created to ease the load of communication for our sites and provide a more efficient service for our clients. Our Client Support Centre offers our clients an easier way to access vets and nurses’ services by telephone and video consultations. The support centre is situated in our main office in Woodford, where you will work onsite with a team of 12 colleagues plus clinical management for support, to assist in any medical queries you may receive.
As a Client Support Call Handler some of your duties will include:
- Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.
- Dealing with enquiries and appointment requests through our online chat system.
- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.
- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.
- Issue invoices to clients as necessary.
- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.
- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.
- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.
We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets. Our future colleagues will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.
Our office is nestled beside a beautiful church green complete with large duck pond and vocal resident geese, with ample onsite parking. If relying on public transport there are plenty of local bus options, Woodford underground station is approximately a 20-minute walk away, or if a keen cyclist 10-minutes for you!
Now let's delve into the nitty gritty, here is what we offer you:
The salary for these part-time positions is £12.71 per hour.
A little snippet of the benefits you will receive:
- 6.6 weeks annual leave including bank holidays (pro rata)
- Paid 30-minute lunch breaks
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities!
Veterinary Client Support Centre Call Handler in Woodford employer: Goddard Veterinary Group
Contact Detail:
Goddard Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Support Centre Call Handler in Woodford
✨Tip Number 1
Get to know the company! Research their values and services, especially how they support pets and their owners. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing with a friend or family member. Focus on being empathetic and clear, as you'll need to triage calls and provide information effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about the position. Plus, you’ll get to see all the other opportunities we have available that might suit you perfectly.
We think you need these skills to ace Veterinary Client Support Centre Call Handler in Woodford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and communication skills. We want to see how your background aligns with the role of a call handler, especially when it comes to dealing with clients and their pets.
Show Your Empathy: Since you'll be handling calls for pet owners, it's crucial to convey your empathy and understanding in your written application. Share examples of how you've provided support or comfort in previous roles, as this will resonate with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and your application will land right in front of our recruitment manager, Rose, who’s eager to hear from you!
How to prepare for a job interview at Goddard Veterinary Group
✨Know Your Stuff
Familiarise yourself with the services offered by the Client Support Centre. Understand common pet health issues and how to triage them effectively. This will show your potential employer that you’re not just a call handler, but someone who genuinely cares about the well-being of pets.
✨Practice Empathy
Since you'll be dealing with clients who are often worried about their pets, practice showing empathy in your responses. Role-play with a friend or family member to get comfortable with expressing understanding and compassion over the phone.
✨Master the Tech
Get to grips with any software or systems mentioned in the job description. If you can demonstrate your ability to navigate their internal computer system smoothly during the interview, it’ll give you a leg up over other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you’re engaged and serious about the position.