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- Tasks: Lead a dynamic team in our Client Support Centre, enhancing client communication and service.
- Company: Join a leading veterinary group with a supportive and collaborative culture.
- Benefits: Enjoy competitive salary, generous leave, CPD budget, and private healthcare.
- Why this job: Utilise your veterinary expertise in a new role while enjoying work-life balance.
- Qualifications: Veterinary background with strong leadership and communication skills.
- Other info: Work in a beautiful office environment with excellent transport links.
The predicted salary is between 55000 - 70000 £ per year.
Our fabulous Client Support Centre manager will be off on her parenting adventure in the summer, creating a 12–18 month fixed term maternity cover position for a veterinary surgeon looking to take the reins of our veterinary Client Support Centre.
About the role
We have 49 sites across London including 3 hospitals, and with growing client numbers over the years our Client Support Centre was created to ease the load of communication for our sites and provide a more efficient service for our clients. Our Client Support Centre offers our clients an easier way to access vets and nurses’ services by telephone and video consultations. The support centre is situated in our main office in Woodford, where you will work onsite with a team of 13 support colleagues to help lead and support in the day-to-day operational running. The position is for 40 hours per week within normal office hours, and there are no weekend or bank holiday requirements.
As Client Support Centre (CSC) Manager some of your duties will include:
- Lead the CSC department including performance management
- Clinical support to CSC team
- Line manager support to CSC supervisor and Senior Call Handler
- Manage HR matters for the CSC team
- Maintain relationships with Regional Managers, Head Vets and branch colleagues
- Monitor KPIs for phone data and chat data across the company
- Monitor individual KPIs for Call Handlers
- Develop the Central Dispensary trial in liaison with Managing Director and Clinical Director
- Develop and manage individual projects and work streams within the CSC department
- Clinical support branch staff on an ad hoc basis
This role would be ideal for a vet who is looking to delve into a new environment and step away from hands on clinical work for a fixed term period, but is able to utilise their invaluable clinical knowledge, and strong communication and leadership skills. Our office is nestled beside a beautiful church green complete with large duck pond and vocal resident geese, with ample onsite parking. If relying on public transport there are plenty of local bus options, Woodford underground station is approximately a 20-minute walk away, or if a keen cyclist 10-minutes for you!
Now let’s get to the nitty gritty, here is what we offer you:
The salary band for this fixed term position is £55,000 to £70,000 per annum depending on prior experience.
A little snippet of the benefits you will receive in this position:
- 6.6 weeks annual leave including bank holidays
- £2,500 bonus for the referral of a vet or RVN to the group
- Up to £2,000 CPD budget per annum plus up to 5 days paid CPD leave
- Private Medical Healthcare Insurance with Bupa
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
Client Support Manager in Woodford Green employer: Goddard Veterinary Group
Contact Detail:
Goddard Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager in Woodford Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a Client Support Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership and communication skills. Think of examples from your past experiences that showcase how you've successfully managed teams or handled client interactions. We want to see that you can lead the CSC team with confidence!
✨Tip Number 3
Don’t forget to research the company culture and values! Understanding what makes our Client Support Centre tick will help you tailor your responses during interviews and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, and you’ll get your application directly in front of our recruitment manager, Rose. Plus, it shows you’re keen on joining us at the Client Support Centre!
We think you need these skills to ace Client Support Manager in Woodford Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Client Support Manager role. Highlight your leadership and communication skills, as well as any clinical knowledge you have that can benefit the support centre.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your passion for client support and how your veterinary background can enhance the team's performance.
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to manage teams and improve processes. Numbers and KPIs can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Goddard Veterinary Group
✨Know Your Stuff
Make sure you brush up on your veterinary knowledge and the specific services offered by the Client Support Centre. Familiarise yourself with common client queries and how the centre operates, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a potential manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or managed projects in the past. Highlight your experience in performance management and how you can motivate and support your team.
✨Understand the KPIs
Get a grip on what KPIs are important for the Client Support Centre. Be ready to discuss how you would monitor and improve these metrics. Showing that you can analyse data and make informed decisions will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you. Think about asking about the challenges the CSC faces and how you can contribute to overcoming them.