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- Tasks: Join our front of house team, providing exceptional client care and managing communications.
- Company: Wanstead 24-hour Veterinary Hospital is dedicated to animal welfare and client satisfaction.
- Benefits: Enjoy 6.6 weeks annual leave, paid lunch breaks, and generous colleague discounts.
- Why this job: Be part of a vibrant team making a difference in pet care while developing your skills.
- Qualifications: Experience in client care and customer service is essential; veterinary or healthcare background preferred.
- Other info: Flexible shifts with opportunities for growth and a supportive work environment.
We are looking for client-focused experienced receptionists to join our invaluable front of house team at Wanstead 24-hour Veterinary Hospital, on a part-time basis. The roles involve a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients, and be able to work in a high pressure environment.
Before we delve into the nitty gritty, here is what we offer you:
- The starting hourly rate for our reception role is £12.21 per hour with room for development.
To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment.
A little snippet of the benefits you will receive:
- 6.6 weeks annual leave including bank holidays (pro rata for part-time)
- Paid lunch breaks
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
About the role:
We want to ensure that while our clinical team support the patients’ needs, we are also able to offer a warm and friendly welcome to clients. This involves providing effective communications internally and organising our diary so that we can provide the best advice and accurate information to our clients.
The part-time 20 hourly week roles involve shift work in 5 hour blocks each week, with the earliest shift starting at 8am, and the latest shift up to 10.30pm plus a 2:4 weekend rotation with TOIL. You will be rota'd to 3 bank holidays per year (including one in the festive period). Due to the nature of the role, flexibility is required.
As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated as equally as professionally. You will also be responsible for day-to-day administrative tasks such as managing the email inbox, paperwork filing, daily banking and liaising with insurance companies.
We are ideally seeking candidates with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts. We do ask for a certain level of flexibility in the role, due to the nature of the profession. You would need to be computer literate although training will be given, but more importantly we are looking for friendly, confident, empathetic individuals who will be proud to make the reception area their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly for any other queries or to simply arrange a call and have a chat about other opportunities!
Veterinary Receptionist employer: Goddard Veterinary Group
Contact Detail:
Goddard Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with clients but also demonstrate your commitment to the role and understanding of the veterinary environment.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Practice active listening and empathy, as these qualities are crucial for providing excellent client care in a veterinary setting.
✨Tip Number 3
Be prepared to discuss your experience in high-pressure environments. Think of specific examples where you've successfully managed stress or multitasked, as this will highlight your ability to thrive in the fast-paced atmosphere of a veterinary practice.
✨Tip Number 4
Research Wanstead 24-hour Veterinary Hospital and its values. Understanding their mission and how they prioritise client care will allow you to align your responses during discussions, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client care and customer service, especially in fast-paced environments. Include specific examples of how you've provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and confidence. Mention your passion for animal welfare and how you can contribute to creating a warm and friendly environment for clients.
Highlight Relevant Skills: Emphasise your communication skills, both verbal and written, as well as your ability to handle administrative tasks. Mention any experience with managing emails, paperwork, or liaising with insurance companies.
Show Flexibility: In your application, express your willingness to work flexible hours, including early and late shifts, as well as weekends. This shows that you understand the demands of the role and are ready to meet them.
How to prepare for a job interview at Goddard Veterinary Group
✨Show Your Empathy
As a Veterinary Receptionist, you'll be dealing with clients who may be anxious about their pets. Demonstrating empathy during the interview can set you apart. Share examples of how you've handled sensitive situations in the past.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous roles in client care and customer service. Be specific about your responsibilities and how they relate to the fast-paced environment of a veterinary practice.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you manage both face-to-face interactions and written communications. You might even want to role-play a scenario to showcase your skills.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in shifts, be prepared to discuss your availability. Highlight any previous experience working varied hours and your willingness to adapt to the needs of the team.
