At a Glance
- Tasks: Be the friendly voice helping clients with their pets' needs and appointments.
- Company: Join a compassionate veterinary team dedicated to pet care.
- Benefits: Earn £12.71 per hour, enjoy 6.6 weeks annual leave, and access private healthcare.
- Other info: Work in a lovely office near a church green with great transport links.
- Why this job: Make a real difference in pet owners' lives while working in a supportive environment.
- Qualifications: Customer service experience is essential; veterinary knowledge is a bonus.
The predicted salary is between 12.71 - 12.71 £ per hour.
Love talking to people almost as much as you love animals? We have a gem of a role for an experienced, client-focused Call Handler to become the first point of contact for our valued clients calling about their beloved pets. Our Client Support Centre supports all our Goddard sites across London, including three hospitals, helping clients access our veterinary teams quickly and easily by telephone and video consultation.
You'll join our friendly team of 12 colleagues at our Head office based in Woodford, with clinical management on hand to support you with medical queries.
What you'll be doing
- You'll be the friendly voice at the end of the phone, helping clients with everything from booking appointments and triaging poorly pets to answering enquiries through our online chat.
- Liaise with our branches to arrange appropriate appointments.
- Handle queries about prescriptions, food, treatment and patient care.
- Keep client and patient records accurate and up to date.
- Make proactive calls to clients about vaccinations and preventative healthcare.
- Talk to clients about relevant products and services, always with their pet’s needs in mind.
- Record important conversations and pass messages to our practice teams.
It's a role where empathy, patience and excellent communication really matter. Sometimes you'll be speaking to someone whose pet is simply overdue a vaccination, and sometimes you'll be the person they call when they're worried and don't know what to do.
We're looking for someone with a strong background in customer service, reception or call handling, who is confident communicating both on the phone and in writing. Veterinary experience would be lovely, but we're particularly interested in people who are calm, compassionate, organised and brilliant with people.
A little about us
Our Client Support Centre is based in our Woodford office, tucked beside a lovely church green with a duck pond and some rather vocal resident geese. There's plenty of onsite parking, and Woodford Underground is around a 20-minute walk away.
What's on offer:
- £12.71 per hour - 3 days per week averaging 18 hours per week.
- 6.6 weeks annual leave including bank holidays (pro rata).
- The opportunity to join our private medical healthcare scheme at a reduced rate.
- Medical cashback incentives.
- Experience Reception, Client Care, Customer Service £11,896.56 (£26,437 FTE based on 40 hours).
Veterinary Client Support Call Handler in London employer: Goddard Veterinary Group
Join our Ewell practice as a Part-Time Veterinary Surgeon and experience a supportive work culture that prioritises your professional growth. With a generous CPD budget, private medical healthcare, and a collaborative team environment, you'll thrive in our well-equipped clinic just 12 miles from Central London. Enjoy the perfect balance of work and life with flexible hours and ample annual leave, all while making a meaningful impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Support Call Handler in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Goddard Veterinary Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Goddard Veterinary Group and let us see your personality shine through!
We think you need these skills to ace Veterinary Client Support Call Handler in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Goddard Veterinary Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Goddard Veterinary Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Goddard Veterinary Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Goddard Veterinary Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Goddard Veterinary Group will surely appreciate.
