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- Tasks: Be the first point of contact for clients, handling calls and booking appointments.
- Company: Join a dedicated team providing exceptional care for pets in London clinics.
- Benefits: Enjoy 6.6 weeks annual leave, paid lunch breaks, and generous colleague discounts.
- Why this job: Make a difference in pet care while developing your customer service skills in a supportive environment.
- Qualifications: Strong background in customer service with excellent communication skills required.
- Other info: This is a 12-month fixed term role with a starting salary of £11.44 per hour.
We have a gem of a fixed term role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre.
Before we delve into the nitty gritty, here is what we offer you:
The starting salary for this 12-month fixed term maternity cover position is £11.44 per hour, with room for development.
This is an onsite role at our central office in Woodford (Essex), involving a rota of 6 hours per day Monday to Friday, with every other Wednesday off.
We are looking to introduce our new team member at the end of March/beginning of April to get settled before our colleague starts their maternity leave.
A little snippet of the benefits you will receive:
-6.6 weeks annual leave including bank holidays (pro rata)
-Paid lunch breaks (where applicable)
-Generous colleague discounts
-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
About the role
Our call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.
Your duties include but are not limited to:
-Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.
-Dealing with enquiries and appointment requests through our online chat system.
-Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.
-Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.
-Issue invoices to clients as necessary.
-Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.
-Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.
-Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.
We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.
Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager.
Client Support Centre Call Handler employer: Goddard Veterinary Group
Contact Detail:
Goddard Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Centre Call Handler
✨Tip Number 1
Familiarize yourself with common pet health issues and the services offered by the clinic. This knowledge will help you confidently address client inquiries and make appropriate recommendations during calls.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can prepare you for handling various client situations with empathy and professionalism.
✨Tip Number 3
Get comfortable with using online chat systems and phone systems, as these will be crucial tools in your daily tasks. Familiarity with technology can enhance your efficiency and effectiveness in the role.
✨Tip Number 4
Showcase your ability to multitask and stay organized. Being able to manage multiple client requests and maintain accurate records is essential for success in this position.
We think you need these skills to ace Client Support Centre Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and call handling. Use specific examples that demonstrate your ability to communicate effectively and handle client queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and your understanding of the role. Mention your empathy and professionalism, as these are key qualities they are looking for.
Highlight Relevant Skills: In your application, emphasize skills such as communication, problem-solving, and multitasking. These are crucial for managing phone queries and providing exceptional service to clients.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Goddard Veterinary Group
✨Show Your Empathy
As a call handler, you'll be dealing with clients who are often worried about their pets. Make sure to express empathy during the interview by sharing examples of how you've handled sensitive situations in the past.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your verbal and written skills. You might be asked to role-play a call scenario, so practice clear and concise responses.
✨Familiarize Yourself with the Services
Research the products and services offered by the company, such as microchipping and insurance. Being knowledgeable will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common queries or issues that clients might have regarding their pets. Prepare thoughtful responses on how you would handle these situations, demonstrating your problem-solving skills.
