People Operations Partner Riga, Latvia in London

GoCardless is a global bank payment company. Over 100,000 businesses, from start‑ups to household names, use GoCardless to collect and send payments through direct debit, real‑time payments and open banking. GoCardless processes US$130bn+ of payments annually across 30+ countries, helping customers collect and send both recurring and one‑off payments without the chasing, stress or expensive fees. We use AI‑powered solutions to improve payment success and reduce fraud. With open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

At GoCardless, we’re all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help. We don’t expect you to meet every single requirement. If you’re excited about this role, we encourage you to apply!

The Role

We’re looking for an enthusiastic and motivated People Operations Partner to join our People Operations team. In this role, you’ll support our global employees with a range of people‑related processes and ensure that all business‑as‑usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time with exceptional customer service. Reporting to the People Operations Manager based in London, you will be responsible for a variety of day‑to‑day activities within the People Operations Team. You should be eager to learn, reliable, and able to handle diverse processes while supporting the team amid busy and shifting priorities. You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation.

What Excites You

• Ensure a smooth and customer‑focused experience in all people operations processes, including coordination with internal stakeholders and external providers, and handling employee queries.
• Deliver insightful analysis by skillfully handling data, helping work better and make smarter decisions.
• Lead initiatives for process improvements, identify process gaps, and design effective solutions.
• Continually refresh our internal procedures and guides, ensuring they are crystal clear and user‑friendly to make your work life smoother and more enjoyable.
• Have a passion for technology and an aptitude for creative problem‑solving, seeking innovative solutions.
• Support Global Mobility cases where required, navigating the process in line with in‑country regulations and company policy.

What Excites Us

• Previous knowledge and experience in HR Operations/Generalist or Specialist role.
• Strong focus on accuracy and a commitment to maintaining high standards in all People processes.
• A proven track record in initiating and implementing process improvements.
• Experience thriving within a fast‑paced environment.
• Creative and curious mindset that brings ideas to life.
• Providing exceptional customer service to employees and stakeholders.
• Ability to work independently and ensure accuracy before entering data into systems.
• Previous experience in global mobility is a plus but not essential.

The Qualities We’d Like to See

• Agile and Adaptable: ready to navigate change with ease and flexibility in a dynamic environment.
• Proactive "Make It Happen" Attitude: eager to bring innovative ideas to the table.
• Comfortable with Ambiguity: able to find clarity and direction in uncertain situations.
• Data‑Driven: proficient in data manipulation with attention to detail.
• Self‑Starter: always ready to take initiative and help other team members.
• Inquisitive Learner: inherently curious, consistently seeking opportunities for growth.
• Resilient: demonstrates resilience in the face of challenges, maintaining a positive outlook.
• Good Communicator: ensures clear and open communication.
• Tech‑Savvy: passionate about leveraging technology.
• Kind: treats all colleagues with respect and understanding.
• Team Player: committed to fostering a supportive team environment and contributing to collective success.

Base Salary Ranges

Base salary ranges are based on role, job level, location, and market data. We pay between the minimum and the mid‑point (€1,660 – €2,080 gross) of the pay range until performance can be assessed in the role. Offers take into account level of experience, interview assessment, budgets, and parity with colleagues doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12‑month period.
• Hybrid Working: Our hybrid model offers flexibility, with in‑office days determined by your team.
• Equity: All permanently employed full‑time employees receive equity to share in our success.
• Parental Leave: Tailored leave to support your life’s great adventure.
• Time Off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We’re an organisation defined by our values. We start with why before we begin any project, ensuring it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it’s essential that we be humble while we do it. Our values form part of the GoCardless DNA, guiding cultural development and delivering impactful work.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. We are committed to fostering an inclusive and high‑performance culture built on trust and transparency.

Sustainability at GoCardless

We are committed to reducing our environmental impact and leaving a sustainable world for future generations. As co‑founders of the Tech Zero coalition, we’re working towards a climate‑positive future. Check out our sustainability action plan.