KYC Specialist Riga, Latvia in London

GoCardless is a global bank payment company. Over 100,000 businesses, from start‐ups to household names, use GoCardless to collect and send payments through direct debit, real‐time payments and open banking. We process US$130bn+ of payments annually across 30+ countries, helping customers collect and send both recurring and one‐off payments without chasing, stress or expensive fees. Our AI‐powered solutions improve payment success and reduce fraud, and with open banking connectivity to over 2,500 banks we help customers make faster, more informed decisions.

The role is part of the international Customer Operations group. You will support GoCardless customers with a range of enquiries, from general support and KYC to sanction screening, acquisition operations, liquidations, and escalation points for the rest of the Customer Operations team. A KYC‐oriented specialist uses AML, Financial Crime and KYC expertise to act as an escalation point for the Customer Operations team and support daily verification and customer service tasks.

Working hours: We operate 24×7 and employees are expected to demonstrate willingness to work on bank holidays.

What excites you:

• Opportunities to upskill other team members, share knowledge proactively and propose process improvements.
• Support merchants with basic queries related to Customer Service throughout the merchant lifecycle.
• Advise merchants on best practices with the GoCardless product.
• Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities and complex cases.
• Collaborate with AML, Financial Crime and Customer Success to ensure a seamless onboarding experience for customers.
• Review adverse media, PEP and sanctions screening escalations, provide detailed risk assessments and recommendations.
• Conduct due diligence checks on new and existing merchants in accordance with internal and external requirements.

What excites us:

• You are verbally fluent in English and communicate clearly in writing to support customers via email or phone.
• You have previous experience in KYC or AML.
• Detail‐oriented and work efficiently in fast‐paced environments.
• You care deeply about providing customers with a great experience while staying calm under pressure.
• You are comfortable working with internal stakeholders at all levels, upholding core product and compliance requirements with a problem‐solving approach.
• Prior experience using tools like Zendesk or Looker is preferred.

Base salary and benefits: Base salary ranges are based on role, job level, location, and market data. Our approach pays between the minimum and the mid‐point (€1,500‐€1,900 gross) until performance can be assessed. Offers consider experience, interview assessment, budgets and parity with similar roles.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12‐month period.
• Hybrid Working: Hybrid model offers flexibility; in‐office days determined by your team.
• Equity: All permanent employees receive equity to share in our success.
• Parental leave: Tailored leave to support your life's great.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless: We're an organisation defined by our values. We start with why before we begin any project to ensure alignment with our mission, act with integrity, care deeply, and act with humility.

Diversity & Inclusion: We're building the payment network of the future, and to achieve our goal we need a diverse team with a range of perspectives and experiences.

Sustainability at GoCardless: We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co‐founders of the Tech Zero coalition, we're working towards a climate‐positive future.