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- Tasks: Support clients with inquiries and ensure compliance in KYC processes.
- Company: Leading global bank payment provider with a focus on customer service.
- Benefits: Hybrid working model, flexible hours, and emphasis on employee wellbeing.
- Why this job: Join a dynamic team and make a difference in customer operations.
- Qualifications: Fluency in English and experience in KYC or AML preferred.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading global bank payment provider is looking for a Customer Operations Specialist to support clients with various inquiries related to their products. This fixed-term position requires fluency in English and ideally some experience in KYC or AML processes.
Responsibilities include:
- Assisting merchants
- Handling escalations
- Ensuring compliance
The role offers a hybrid working model, incorporates flexible hours, and emphasizes employee wellbeing.
KYC & Customer Operations Specialist (12-Month FTC) in London employer: GoCardless
Contact Detail:
GoCardless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYC & Customer Operations Specialist (12-Month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in KYC or customer operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your KYC and AML knowledge. We recommend going through common interview questions and practising your responses. Confidence is key, so let your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve handled escalations or tricky client inquiries. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace KYC & Customer Operations Specialist (12-Month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in KYC or AML processes. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer operations and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves assisting clients with inquiries, we need to see your communication skills in action. Use clear and professional language throughout your application to demonstrate your ability to engage effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at GoCardless
✨Know Your KYC & AML Basics
Make sure you brush up on your knowledge of KYC (Know Your Customer) and AML (Anti-Money Laundering) processes. Be ready to discuss how these regulations impact customer operations and share any relevant experiences you've had in these areas.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to handle customer inquiries and escalations effectively. Think about times when you went above and beyond for a client, as this will demonstrate your commitment to customer satisfaction.
✨Understand the Company’s Products
Familiarise yourself with the products offered by the bank payment provider. Knowing their services inside out will help you answer questions confidently and show your genuine interest in the role.
✨Emphasise Flexibility and Wellbeing
Since the role offers a hybrid working model and flexible hours, be prepared to discuss how you manage your time and maintain a healthy work-life balance. This shows that you align with the company's emphasis on employee wellbeing.
