Commercial Strategy Manager (Hiring Immediately) in London

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we’re all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

As a Commercial Strategy Manager, you will sit in the Global Commercial Strategy team, reporting to the Global Commercial Strategy Director. You will work on special projects across the Global GTM in service of revenue growth across all of our regions. You will be joining GoCardless at a very exciting stage of our journey, and through a laser focus on commercial activities, you will be at the forefront of our efforts to scale our business across all of our core markets.

Specifically, responsibilities will include (but not limited to):

• Running special projects - bringing clarity, structure and direction to high level themes such as moving up market, scaling pipeline internationally
• Working cross-functionally with key stakeholders across Sales, Partnerships, Customer Success, Revops, Product, Operations and Finance
• Supporting with discovery of new business opportunities, working closely with our product, risk and compliance teams to establish business cases
• Supporting quarterly planning process with Global GTM leadership
• Launching and scaling new products and features
• Leading continuous improvement initiatives across all key GTM areas in close coordination with Commercial Strategy Director

What makes this role unique

• You will operate as an extension of Global GTM leadership — diagnosing gaps, shaping strategy, and ensuring execution lands across Sales, Partnerships, PMM, RevOps and Product.
• You will regularly work on initiatives that don’t neatly fall into any one function but are critical to scaling revenue.
• You will be accountable for making change happen, not just producing recommendations.
• You will alternate between high-level strategic work and hands-on delivery.

What excites you

• You are comfortable, and thrive in an environment of change.
• You have the ability to structure and solve ambiguous commercial problems.
• Working across a range of different subject matter areas, from strategy definition to running our quarterly planning process to modelling the impact of bringing new products to market.
• You are outcome driven and link everything you do back to impact.
• You love telling stories, but also crunching numbers to surface actionable insights.
• You build relationships to effectively navigate and leverage the wider organisation.
• You are curious and constantly challenge the status quo.

What excites us

• 3-5 years in strategic consulting and/or in a commercial strategy/business operations role at a fintech/B2B SaaS scale-up.
• Proven ability to take ownership of an initiative from problem framing through to execution and measurement — not just problem analysis.
• Ability to translate complex pieces of information into digestible chunks of information through content creation, process definition and strong visual presentations.
• You have a strong understanding of business archetypes from SMB through to Enterprise.
• Strong numerical skills to ensure success of everything we do is measurable by a core set of metrics.
• Ability to craft compelling, executive-ready narratives that drive alignment across senior leadership.
• Experience establishing or operating within planning cadences (quarterly planning, OKRs, GTM reviews).
• Structured thinker with ability to frame and solve unstructured problems.
• Proven ability to manage multiple stakeholders, including senior stakeholders, along with strong verbal and written communication.
• Ability to make clear, defensible recommendations under imperfect information, balancing strategic ambition with practical constraints.
• Strong prioritisation instincts — able to separate noise from material levers for revenue impact.

Base salary range: £71,200-£106,800. Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£71,200-£89,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We’re an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it’s essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand: 45% identify as women, 23% identify as Black, Asian, Mixed, or Other, 10% identify as LGBTQIA+, 9% identify as neurodiverse, 2% identify as disabled.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report.

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.