At a Glance
- Tasks: Support a high-performing, inclusive employee experience and resolve HR queries.
- Company: GoCardless, a global leader in bank payments with a diverse culture.
- Benefits: Flexible work arrangements, wellbeing support, learning budget, and generous holiday allowance.
- Other info: Opportunity for growth and collaboration in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on employee experiences.
- Qualifications: Experience in HR roles and a solid understanding of the employee lifecycle.
The predicted salary is between 29600 - 44400 £ per year.
Overview
Go Cardless is a global bank payment company that helps over 100,000 businesses collect and send payments via direct debit, real‑time payments and open banking.
The company processes more than US$130 bn of payments annually across 30+ countries and operates in the UK, London, Leeds, Australia, France, Ireland, Latvia, Portugal and the United States.
Role
Reporting to the Director of People Operations – Reward and People Partnering – the People Advisor supports a high‑performing, inclusive employee experience.
The role provides trusted support to employees and managers, assists People Partners, resolves global employee relations matters and promotes best practice across the organisation.
Responsibilities
- Act as the primary point of contact for HR queries from employees and managers, triaging and resolving where possible.
- Provide hands‑on support to senior People Partners and the People Relations Partner on performance, retention, ER and people initiatives.
- Resolve employee relations matters with care and consistency, escalating complex cases to the People Relations Partner.
- Contribute to the development of HR processes, templates and toolkits to scale People team work.
- Collaborate with colleagues across the People team to create a joined‑up, coherent employee experience, using data to support evidence‑based decision‑making.
Qualifications
- Previous experience as an HR Coordinator, HR Assistant or junior HR Advisor, ideally in a fast‑paced, scaling business.
- Solid understanding of the full employee lifecycle.
- Working knowledge of UK employment law and practical application; knowledge of other jurisdictions is a plus.
- Highly organized, able to manage competing priorities and maintain accuracy.
- Clear and confident communication – written and verbal – and ability to build trust with stakeholders at all levels.
- Pragmatic, people‑focused, solutions‑oriented with a willingness to keep scalable processes while meeting business needs.
- Team player who builds strong business relationships and fosters collaboration across the People function.
- Growth mindset and curiosity to learn and develop within ER, partnering and the wider People function, leveraging AI for efficiencies.
- Salary
Base salary range: £29,600 – £44,400 (gross).
Payments are made between the minimum and mid‑point of the range until performance is assessed, with offers considering experience, interview assessment, budgets and parity.
Benefits
- Wellbeing support and dedicated medical cover.
- Work‑away scheme – option to work away from your country of residence for up to 90 days in any 12‑month period.
- Adaptive working – flexible work arrangements to fit your lifestyle.
- Equity – all permanently employed employees receive equity.
- Parental leave available.
- Learning budget – annual allowance for professional development.
- Generous holiday allowance, plus 3 annual volunteer days and 4 annual business‑wide wellness days.
- EEO & Diversity
Go Cardless is an equal opportunity employer that values diversity and inclusion.
We aim to reflect the communities we serve and provide reasonable adjustments to our recruitment process.
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