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- Tasks: Resolve complex customer complaints and guide merchants through challenging situations.
- Company: Leading payment solutions company in Leeds with a supportive culture.
- Benefits: Competitive salary, hybrid working, and an inclusive workplace.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Over 2 years of experience in an FCA-regulated environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading payment solutions company in Leeds is looking for a Complaints Handler to provide exceptional customer service and resolve complex complaints. With responsibilities including guiding merchants through challenging situations and conducting investigations, the ideal candidate will have over 2 years of relevant experience in an FCA-regulated environment. This role offers a competitive salary range and the flexibility of hybrid working, promoting a supportive and inclusive workplace culture.
Global Complaints Resolution Specialist in Leeds employer: GoCardless
Contact Detail:
GoCardless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Complaints Resolution Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the payment solutions industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle complex complaints and challenging situations. Practising your responses will help you feel more confident and show that you’re ready to tackle the role head-on.
✨Tip Number 3
Show off your experience! When you get the chance to chat with potential employers, highlight your relevant experience in FCA-regulated environments. Make sure they know you’ve got what it takes to provide exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Global Complaints Resolution Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, especially in FCA-regulated environments. We want to see how your skills align with the role of a Global Complaints Resolution Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can guide merchants through tough situations. Let us know what makes you the perfect fit for our team.
Showcase Relevant Experience: When filling out your application, be specific about your past roles and responsibilities. Highlight any achievements in resolving complex complaints, as this will show us you have what it takes to excel in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at GoCardless
✨Know the Company Inside Out
Before your interview, make sure you research the payment solutions company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you've successfully resolved complaints or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your FCA Knowledge
Since the role requires experience in an FCA-regulated environment, be prepared to discuss relevant regulations and how they impact customer service. Highlight any specific experiences where you navigated these regulations to resolve complaints effectively.
✨Emphasise Soft Skills
In a role focused on customer service and complaint resolution, soft skills are just as important as technical knowledge. Be ready to demonstrate your communication, empathy, and conflict resolution skills. Share examples that illustrate how you've built rapport with customers and turned negative experiences into positive outcomes.