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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and enhance their onboarding experience.
- Company: Join GoCardless, a global leader in bank payments with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, medical cover, hybrid working, and generous time off.
- Why this job: Make a real impact in the evolving world of payments while growing your expertise.
- Qualifications: Fluent in English and French (or Spanish/German) with strong communication skills.
- Other info: Dynamic work environment with opportunities for career growth and learning.
The predicted salary is between 22720 - 34080 £ per year.
GoCardless is a global bank payment company that processes payments for over 100,000 businesses across 30+ countries, enabling direct debit, real-time payments and open banking. We support recurring and one-off payments, use AI-powered solutions to improve payment success and reduce fraud, and connect to over 2,500 banks for faster, more informed decisions.
At GoCardless, we’re committed to inclusive and accessible hiring. If you need extra support or adjustments, reach out to your Talent Partner. If you’re excited by this role, we encourage you to apply!
You will be a point of contact for GoCardless users and partners, resolving queries, improving onboarding experience, and helping them navigate the GoCardless product. You’ll handle a variety of enquiries via email, live chat and phone, speaking to English-speaking clients and French (and/or German and/or Spanish) clients daily. You’ll collaborate with internal teams such as Payment Operations, Engineering, and Customer Success.
You will gain a thorough understanding of financial services, bank payments, direct debit, and open banking, with opportunities to grow within a business pioneering a new age of payments and becoming an expert in SEPA. As a Specialist you’ll also help improve processes, support teamwork to meet goals, assist management to boost customer satisfaction, and de-escalate escalations.
We work with tools such as Zendesk, Slack, Jira, and more.
Working hours
Monday – Friday 9pm – 6am. This is a 24x7 operation, and employees may be required to work some bank holidays.
Responsibilities
- Serve as a point of contact for GoCardless users and partners, resolving queries and guiding them through onboarding.
- Handle enquiries via email, live chat and phone; communicate with English, French and/or German/Spanish-speaking clients daily.
- Collaborate with internal teams (Payment Operations, Engineering, Customer Success) to improve processes and customer experience.
- Develop a deep understanding of financial services, including bank payments, direct debit, and open banking; grow into SEPA expertise.
- Escalate and de-escalate issues, helping to find solutions and improve satisfaction.
- Utilize tools such as Zendesk, Slack, Jira to support daily work.
Qualifications & Skills
- Native/Fluent English speaker and French (and/or Spanish and/or German) proficiency.
- Excellent communication skills, both externally and internally.
- Proactive mindset with the ability to investigate before asking.
- Tech-savvy with the ability to learn complex ideas quickly.
- Experience using Zendesk, Slack, and Jira.
- Understanding of Compliance/KYC.
- Willingness to work in a 24x7 operation and on some bank holidays.
Salary
Salary range - €32,000 – €48,000 (gross) per year. Base salary ranges depend on role, level, location and market data. Salaries are often offered between the minimum and the mid-point of the range, with adjustments based on experience and performance.
The Good Stuff
- Wellbeing: dedicated support and medical cover.
- Work Away Scheme: work from anywhere up to 90 days/year.
- Hybrid Working: in-office days determined by your team.
- Equity: permanently employed staff receive equity.
- Parental leave: tailored leave.
- Time Off: generous holidays, 3 volunteer days and 4 wellness days annually.
Diversity & Inclusion
We’re building the payment network of the future with a diverse team and perspectives. We provide optional, anonymous demographic questions as part of our commitment to inclusion and transparency.
Customer Operations Specialist, French-speaking Leeds, UK employer: GoCardless
Contact Detail:
GoCardless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist, French-speaking Leeds, UK
✨Tip Number 1
Get to know the company inside out! Research GoCardless, their products, and their culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients in English and French (or German/Spanish), make sure you're comfortable switching between languages. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be proactive during interviews! If they ask about handling difficult situations, share specific examples from your past experiences. Show them how you can de-escalate issues and improve customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GoCardless team!
We think you need these skills to ace Customer Operations Specialist, French-speaking Leeds, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Specialist role. Highlight your language skills and any relevant experience in customer service or financial services. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be dealing with clients in English and French (or German/Spanish), it's crucial to demonstrate your communication prowess. Use clear, concise language in your application and give examples of how you've effectively communicated in previous roles.
Be Proactive: We love a proactive mindset! In your application, mention instances where you took the initiative to solve problems or improve processes. This will show us that you're ready to tackle challenges head-on in our fast-paced environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the GoCardless family!
How to prepare for a job interview at GoCardless
✨Know Your Stuff
Make sure you understand the basics of financial services, especially bank payments and direct debits. Familiarise yourself with GoCardless's products and how they work, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Languages
Since you'll be communicating with French (and/or German/Spanish) clients, brush up on your language skills. Practice common customer service phrases and responses in both English and your chosen language to ensure you're ready for any scenario during the interview.
✨Show Off Your Tech Skills
Get comfortable with tools like Zendesk, Slack, and Jira before the interview. If you have experience using these platforms, be prepared to discuss how you've used them in past roles. If not, do a bit of research to understand their functionalities and how they relate to customer operations.
✨Be Ready to Collaborate
Collaboration is key in this role, so think of examples from your past experiences where you've worked effectively with teams. Be ready to share how you’ve contributed to improving processes or resolving issues, as this will demonstrate your proactive mindset and teamwork skills.