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For Companies At a Glance
- Tasks: Support customers by resolving queries and improving their onboarding experience.
- Company: Join GoCardless, a global leader in bank payments with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and equity options.
- Why this job: Make a real impact by helping businesses grow and enhancing customer experiences.
- Qualifications: Fluent in English and French, with strong communication and problem-solving skills.
- Other info: Dynamic team environment with opportunities for career growth and development.
The predicted salary is between 28000 - 42000 £ per year.
About Us at GoCardless
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
The role
You will be a point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be responsible for supporting GoCardless customers by handling a variety of enquiries via email, live chat and phone. You will be speaking to English-speaking, and French clients on a daily basis. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more… In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. Furthermore, you’ll become an expert in all things SEPA.
As a Specialist your role will be more than just helping customers; you’ll be working to improve processes, help team mates work together to meet common goals, and work with management to boost customer satisfaction & experience. You’ll also be needed to help de-escalate situations and help to find solutions to escalations. We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those - you’ll be ready and set.
Working hours
Monday - Friday 8am - 5pm. We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.
What excites you
- Helping people grow their businesses and client bases
- Investigating problems and solving them efficiently with teamwork
- Working in a diverse team, with some office time to collaborate
- Speaking your languages on a daily basis
- Growing and developing your career proactively
What excites us
- Stellar communication skills both externally and internally
- Proactive mindset, not afraid to investigate first, then ask
- Tech-savviness & ability to learn complex ideas quickly
- Experience in using Zendesk, Slack, and Jira
- Native/Fluent English speaker & French
- Eagerness to bring ideas to and improve internal processes
- Positive mindset to change
- Understanding of Compliance/KYC
Salary range
The expected base salary range for this position is between GBP 32,000 - GBP 48,000 (gross) per year. Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
The Good Stuff!
- Wellbeing: Dedicated support and medical cover to keep you healthy.
- Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
- Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
- Equity: All permanently employed GeeCees get equity to share in our success.
- Parental leave: Tailored leave to support your life's great adventure.
- Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.
Life at GoCardless
We’re an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences.
Sustainability at GoCardless
We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future.
Customer Operations Specialist, French-speaking in Leeds employer: GoCardless
Contact Detail:
GoCardless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist, French-speaking in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former GoCardless employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer operations. Think about how you’d handle specific scenarios, especially in a bilingual context. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Zendesk and Slack before the interview. Mentioning your experience with these platforms can set you apart from other candidates.
✨Tip Number 4
Don’t forget to express your enthusiasm for the role! Let us know why you’re excited about helping customers and improving processes at GoCardless. Your passion can make a big difference!
We think you need these skills to ace Customer Operations Specialist, French-speaking in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining GoCardless and how you can contribute to our mission.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your experience with customer operations, especially in financial services, and any relevant tools like Zendesk or Slack that you've used.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GoCardless
✨Know Your Stuff
Before the interview, make sure you understand GoCardless and its services. Familiarise yourself with direct debit, open banking, and the tools mentioned like Zendesk and Slack. This will show your genuine interest and help you answer questions confidently.
✨Brush Up on Your French
Since you'll be dealing with French-speaking clients, practice your French communication skills. Be ready to demonstrate your fluency during the interview, as it’s crucial for the role. You might even want to prepare a few responses in French to impress your interviewers!
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. Be prepared to discuss these scenarios, as they’ll highlight your proactive mindset and ability to work collaboratively.
✨Embrace the Company Culture
Familiarise yourself with GoCardless's values and culture. During the interview, express how your personal values align with theirs. Show that you’re not just looking for a job, but a place where you can grow and contribute positively to the team.
