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- Tasks: Assist users and partners with queries while enhancing their onboarding experience.
- Company: Leading payment solutions company in the UK with a focus on customer support.
- Benefits: Competitive salary, wellbeing support, and flexible working arrangements.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills in English and French, plus experience with Zendesk, Slack, and Jira.
- Other info: Hybrid role offering great work-life balance and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading payment solutions company in the UK seeks a Customer Support Specialist to assist users and partners with queries, and enhance their onboarding experience. This role involves daily communication with clients in English and French and collaboration with multiple internal teams.
Ideal candidates should possess:
- Strong communication skills
- A proactive mindset
- Experience with tools like Zendesk, Slack, and Jira
This is a hybrid role with competitive salary and benefits such as wellbeing support and flexible working arrangements.
Bilingual Customer Operations Specialist (Hybrid + Equity) in Leeds employer: GoCardless
Contact Detail:
GoCardless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Operations Specialist (Hybrid + Equity) in Leeds
✨Tip Number 1
Make sure to brush up on your bilingual skills! Since this role requires communication in both English and French, practice common customer queries and responses in both languages. This will help you feel more confident during interviews.
✨Tip Number 2
Familiarise yourself with tools like Zendesk, Slack, and Jira before your interview. We recommend checking out online tutorials or demos to get a feel for how they work. Being able to discuss your experience with these tools will definitely impress the hiring team!
✨Tip Number 3
Show off your proactive mindset! Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. We love candidates who can demonstrate their ability to think on their feet and enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to join our team and make a difference in customer operations.
We think you need these skills to ace Bilingual Customer Operations Specialist (Hybrid + Equity) in Leeds
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about bilingual communication, make sure to highlight your English and French skills in your application. We want to see how you can connect with our clients in both languages!
Tailor Your Experience: When you're writing your application, focus on your previous experience with customer support and any tools like Zendesk, Slack, or Jira. We love seeing how your background aligns with what we do at StudySmarter!
Be Proactive: We’re looking for candidates who take initiative. In your application, share examples of how you've gone above and beyond in past roles. This will show us that you have the proactive mindset we value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at GoCardless
✨Brush Up on Bilingual Skills
Since this role requires communication in both English and French, make sure to practice your language skills. Prepare to switch between languages seamlessly during the interview, as this will demonstrate your fluency and confidence.
✨Know Your Tools
Familiarise yourself with Zendesk, Slack, and Jira before the interview. Be ready to discuss how you've used these tools in past roles, as well as any specific features that could enhance customer support. This shows you’re proactive and tech-savvy.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients or team members in the past. Highlight situations where you resolved conflicts or improved onboarding experiences, as this aligns perfectly with the job's focus.
✨Research the Company Culture
Take some time to understand the company’s values and culture. During the interview, relate your personal values to theirs and express how you can contribute to their mission. This will help you stand out as a candidate who fits well within their team.
