Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with inquiries and ensure compliance in KYC and AML processes.
- Company: Leading global bank payment provider focused on customer satisfaction.
- Benefits: Hybrid working model, flexible hours, and a strong emphasis on employee wellbeing.
- Why this job: Join a dynamic team and make a real difference in customer operations.
- Qualifications: Fluency in English and some experience in KYC or AML processes.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading global bank payment provider is looking for a Customer Operations Specialist to support clients with various inquiries related to their products. This fixed-term position requires fluency in English and ideally some experience in KYC or AML processes.
Responsibilities include:
- Assisting merchants
- Handling escalations
- Ensuring compliance
The role offers a hybrid working model, incorporates flexible hours, and emphasizes employee wellbeing.
KYC & Customer Operations Specialist (12-Month FTC) employer: GoCardless
Contact Detail:
GoCardless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KYC & Customer Operations Specialist (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the bank or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on KYC and AML processes. We want you to feel confident discussing your knowledge and how it applies to the role. Practice common interview questions with a mate!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled customer inquiries or escalations effectively. We love hearing about real-life scenarios that demonstrate your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace KYC & Customer Operations Specialist (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in KYC or AML processes. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer operations and how you can contribute to our team. Keep it concise but impactful.
Showcase Your Communication Skills: As a Customer Operations Specialist, communication is key. In your application, demonstrate your ability to handle inquiries and escalations effectively. We love clear and confident communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GoCardless
✨Know Your KYC & AML Basics
Make sure you brush up on your knowledge of KYC (Know Your Customer) and AML (Anti-Money Laundering) processes. Be ready to discuss how these regulations impact customer operations, as this will show your understanding of the role and its importance in the banking sector.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or escalations. Highlight your problem-solving skills and how you ensure customer satisfaction, as this is crucial for a Customer Operations Specialist.
✨Familiarise Yourself with the Company
Research the global bank payment provider and understand their products and services. Knowing their mission and values can help you align your answers during the interview and demonstrate your genuine interest in the company.
✨Emphasise Flexibility and Wellbeing
Since the role offers a hybrid working model and flexible hours, be prepared to discuss how you manage your time effectively and maintain a healthy work-life balance. This shows that you value employee wellbeing, which is important to the company.
