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- Tasks: Lead daily operations at our Paddington and Canary Wharf locations while driving sales and coaching your team.
- Company: Dynamic company focused on providing exceptional customer experiences in the leisure industry.
- Benefits: Competitive salary, profit-based bonuses, and opportunities for professional growth.
- Why this job: Be hands-on, work outdoors, and make a real impact on sales and team culture.
- Qualifications: Experience in operational management and a strong sales background are essential.
- Other info: Join a vibrant team with a focus on innovation and continuous improvement.
The predicted salary is between 40000 - 45000 £ per year.
We're looking for a commercially-driven, hands-on Location Manager to oversee the daily operations of our Paddington and Canary Wharf GoBoat locations. This is a sales-focused operational leadership role that requires significant on-site presence. We expect you to be working from the pontoon at least 50% of your time, leading by example, coaching your team to drive sales, and staying connected to the frontline of our business.
This isn’t a desk job. You’ll be working alongside your team, actively selling, managing boats, serving customers, and ensuring operational excellence while also identifying and developing new revenue opportunities and building a sales-driven culture across both sites.
Employment Details
- Contract Type: Full-time, salaried position
- Hours: 40 hours per week
- Salary: £40,000 - £45,000 per annum (depending on experience)
- Bonus: Profit-based annual bonus (up to 59% of base salary)
Core Responsibilities
- Sales Leadership & Revenue Growth: Drive a sales-first culture across both locations. Coach and train staff on sales techniques, upselling, and customer conversion. Lead by example through active selling on the pontoon. Identify and develop new revenue streams including add-on services, corporate packages, and partnerships. Set and monitor sales targets for your team and hold them accountable for performance.
- Commercial Development: Continuously explore opportunities to increase revenue and profitability. This includes developing new products, pricing strategies, promotional offers, and partnerships with local businesses or corporate clients. You’ll be expected to think entrepreneurially about how to grow the business.
- Hands-On Operations: Lead from the front by working alongside your team on the pontoon, demonstrating best practices in customer service, boat operations, sales techniques, and safety protocols.
- Team Leadership & Sales Coaching: Recruit, train, and manage assistant managers and crew members. Build a high-performing, sales-focused team culture where every team member understands their role in driving revenue and delivering exceptional customer experiences.
- Customer Service Excellence: Ensure all customers receive outstanding service that encourages repeat business and referrals. Handle complaints and refunds professionally, manage corporate bookings, and turn every customer interaction into a sales opportunity.
- Process Improvement: Continuously identify and implement operational improvements for greater efficiency and profitability – both incremental gains and transformative changes.
- Local Marketing: Collaborate with the marketing team to develop and execute local marketing strategies, support events, and enhance brand visibility to drive footfall and sales.
- Financial Management: Manage staff costs, procurement, stock control, and asset management with a relentless focus on profitability and maximizing operating profit.
- Maintenance & Compliance: Work with the maintenance team to ensure boats meet safety standards and regulatory requirements.
- Environmental Monitoring: Monitor weather and river conditions, making operational adjustments as needed for safety.
- Stakeholder Relations: Maintain positive relationships with landlords, local authorities, and other key stakeholders that can support business growth.
What We’re Looking For
- Proven experience in operational management with a strong sales track record, ideally in hospitality, leisure, retail, or customer-facing industries
- Demonstrated ability to coach and develop teams to achieve sales targets and drive revenue growth
- A hands-on leadership style – you lead by doing, not just delegating, and you’re not afraid to jump in and sell
- Strong commercial awareness with entrepreneurial thinking – you naturally spot opportunities to increase revenue and improve profitability
- Excellent people skills – you can recruit, motivate, and develop a diverse team while holding them accountable for sales performance
- Comfort working outdoors in all weather conditions
- Problem-solving mindset with a passion for continuous improvement and innovation
- Data-driven approach to decision making – comfortable with sales metrics, conversion rates, and financial performance indicators
- Flexibility to work weekends, evenings, and peak periods as required
- Experience with boating or water-based activities is beneficial but not essential
Location Manager (Central London - Paddington & Canary Wharf) employer: GoBoat UK
Contact Detail:
GoBoat UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager (Central London - Paddington & Canary Wharf)
✨Tip Number 1
Get out there and network! Attend local events or meet-ups related to the leisure and hospitality industry. It's a great way to meet potential employers and make connections that could lead to job opportunities.
✨Tip Number 2
Show off your sales skills during interviews. Prepare examples of how you've driven revenue in previous roles. Remember, this position is all about sales leadership, so let your passion for selling shine through!
✨Tip Number 3
Don’t just apply online; follow up! After submitting your application through our website, drop an email or call to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Be ready to demonstrate your hands-on approach. In interviews, share stories where you’ve led by example on the frontline. This role requires being active and engaged, so highlight your experience in similar environments.
We think you need these skills to ace Location Manager (Central London - Paddington & Canary Wharf)
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've driven revenue growth in previous roles, so share specific examples of your achievements and how you coached your team to success.
Be Hands-On: Since this role is all about being on the front line, let us know about your hands-on leadership style. Share instances where you’ve jumped in to help your team or directly engage with customers to drive sales.
Demonstrate Your Commercial Awareness: We’re looking for someone who can spot opportunities for growth. In your application, mention any innovative ideas you've implemented in past roles that have led to increased revenue or improved operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate!
How to prepare for a job interview at GoBoat UK
✨Know Your Sales Strategies
Make sure you brush up on various sales techniques and strategies before the interview. Be ready to discuss how you would coach your team to upsell and convert customers effectively, as this role is all about driving a sales-first culture.
✨Demonstrate Hands-On Leadership
Prepare examples of how you've led by doing in previous roles. Share stories where you actively participated in operations, whether it was managing a team or directly engaging with customers. This will show that you're not just a manager but a leader who gets involved.
✨Showcase Your Commercial Awareness
Think about ways you've identified new revenue opportunities in past positions. Be ready to discuss any entrepreneurial ideas you have for the Paddington and Canary Wharf locations, as they’ll want to see your ability to think outside the box.
✨Emphasise Customer Service Excellence
Prepare to talk about how you ensure outstanding customer service. Have examples ready of how you've handled complaints or turned negative experiences into positive ones, as this role requires a strong focus on customer satisfaction and repeat business.
