At a Glance
- Tasks: Lead daily operations at GoBoat locations, driving sales and coaching your team.
- Company: Exciting company focused on outdoor leisure and customer experiences.
- Benefits: Competitive salary, profit-based bonuses, and opportunities for growth.
- Other info: Work outdoors, engage with customers, and develop new revenue streams.
- Why this job: Be hands-on, make an impact, and enjoy a dynamic work environment.
- Qualifications: Proven sales experience and strong leadership skills required.
The predicted salary is between 34000 - 51000 £ per year.
We are looking for a commercially-driven, hands-on Location Manager to oversee the daily operations of our Paddington and Canary Wharf GoBoat locations. This is a sales-focused operational leadership role that requires significant on-site presence. You will be working from the pontoon at least 50% of your time, leading by example, coaching your team to drive sales, and staying connected to the frontline of our business. This isn’t a desk job. You’ll be working alongside your team, actively selling, managing boats, serving customers, and ensuring operational excellence while also identifying and developing new revenue opportunities and building a sales-driven culture across both sites.
Employment Details
- Contract Type: Full-time, salaried position
- Hours: 40 hours per week
- Salary: £40,000 - £45,000 per annum (depending on experience)
- Bonus: Profit-based annual bonus (up to 59% of base salary)
Core Responsibilities
- Sales Leadership & Revenue Growth: Drive a sales-first culture across both locations. Coach and train staff on sales techniques, upselling, and customer conversion. Lead by example through active selling on the pontoon. Identify and develop new revenue streams including add-on services, corporate packages, and partnerships. Set and monitor sales targets for your team and hold them accountable for performance.
- Commercial Development: Continuously explore opportunities to increase revenue and profitability. This includes developing new products, pricing strategies, promotional offers, and partnerships with local businesses or corporate clients. You’ll be expected to think entrepreneurially about how to grow the business.
- Hands-On Operations: Lead from the front by working alongside your team on the pontoon, demonstrating best practices in customer service, boat operations, sales techniques, and safety protocols.
- Team Leadership & Sales Coaching: Recruit, train, and manage assistant managers and crew members. Build a high-performing, sales-focused team culture where every team member understands their role in driving revenue and delivering exceptional customer experiences.
- Customer Service Excellence: Ensure all customers receive outstanding service that encourages repeat business and referrals. Handle complaints and refunds professionally, manage corporate bookings, and turn every customer interaction into a sales opportunity.
- Process Improvement: Continuously identify and implement operational improvements for greater efficiency and profitability – both incremental gains and transformative changes.
- Local Marketing: Collaborate with the marketing team to develop and execute local marketing strategies, support events, and enhance brand visibility to drive footfall and sales.
- Financial Management: Manage staff costs, procurement, stock control, and asset management with a relentless focus on profitability and maximizing operating profit.
- Maintenance & Compliance: Work with the maintenance team to ensure boats meet safety standards and regulatory requirements.
- Environmental Monitoring: Monitor weather and river conditions, making operational adjustments as needed for safety.
- Stakeholder Relations: Maintain positive relationships with landlords, local authorities, and other key stakeholders that can support business growth.
What We’re Looking For
- Proven experience in operational management with a strong sales track record, ideally in hospitality, leisure, retail, or customer-facing industries.
- Demonstrated ability to coach and develop teams to achieve sales targets and drive revenue growth.
- A hands-on leadership style – you lead by doing, not just delegating, and you’re not afraid to jump in and sell.
- Strong commercial awareness with entrepreneurial thinking – you naturally spot opportunities to increase revenue and improve profitability.
- Excellent people skills – you can recruit, motivate, and develop a diverse team while holding them accountable for sales performance.
- Comfort working outdoors in all weather conditions.
- Problem-solving mindset with a passion for continuous improvement and innovation.
- Data-driven approach to decision making – comfortable with sales metrics, conversion rates, and financial performance indicators.
- Flexibility to work weekends, evenings, and peak periods as required.
- Experience with boating or water-based activities is beneficial but not essential.
Location Manager in London employer: GoBoat UK
As a Location Manager at GoBoat, you'll thrive in a dynamic and vibrant work environment that champions hands-on leadership and sales excellence. With a strong focus on employee development, we offer comprehensive training and growth opportunities while fostering a culture of teamwork and innovation. Our Paddington and Canary Wharf locations provide a unique setting where you can engage with customers directly, drive revenue, and enjoy the benefits of a profit-based bonus structure, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Location Manager in London
✨Tip Number 1
Get out there and network! Attend local events or meet-ups related to the boating or leisure industry. Chatting with people in person can lead to opportunities that aren’t advertised online.
✨Tip Number 2
Show your passion for the role during interviews. Talk about your hands-on experience and how you’ve driven sales in previous positions. We want to see that you’re ready to jump on the pontoon and lead by example!
✨Tip Number 3
Don’t just apply; follow up! After submitting your application through our website, drop a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for situational questions in interviews. Think of examples where you’ve improved sales or led a team effectively. We love hearing about real-life experiences that demonstrate your skills!
We think you need these skills to ace Location Manager in London
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight your sales experience in your application. We want to see how you've driven revenue in previous roles, so share specific examples of your achievements and how you coached others to succeed.
Be Hands-On:Since this role is all about being on the front line, let us know about your hands-on leadership style. Share instances where you’ve jumped in to lead by example, whether it’s selling, managing operations, or training your team.
Think Commercially:We love entrepreneurial thinkers! In your application, mention any innovative ideas you've implemented to boost sales or improve operations. Show us how you can spot opportunities and turn them into profit.
Connect with Us Online:Don’t forget to apply through our website! It’s the best way for us to get your application and for you to learn more about our culture and values. We’re excited to hear from you!
How to prepare for a job interview at GoBoat UK
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and conversion rates relevant to the role. Be ready to discuss how you've used data to drive sales in previous positions. This shows you understand the commercial side of the business and can contribute to revenue growth.
✨Demonstrate Hands-On Leadership
Prepare examples that showcase your hands-on leadership style. Talk about times when you led by example on the floor, coached your team, or jumped in to sell. This will highlight your ability to motivate and develop a sales-focused culture.
✨Showcase Problem-Solving Skills
Think of specific challenges you've faced in operational management and how you overcame them. Discuss your approach to continuous improvement and innovation, as this aligns with their need for someone who can identify operational efficiencies.
✨Connect with Customer Service Excellence
Be ready to share stories about how you've turned customer interactions into sales opportunities. Highlight your commitment to outstanding service and how it drives repeat business, which is crucial for this role.
