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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional care services and support clients in the community.
- Company: Join a values-led organisation committed to quality care and development.
- Benefits: Enjoy a competitive salary, 28 days holiday, and access to wages before payday.
- Why this job: Shape a growing service and make a real difference in your community.
- Qualifications: SVQ 4 in Health & Social Care preferred; strong leadership and digital skills required.
- Other info: Opportunity for ongoing training and leadership development in a supportive environment.
The predicted salary is between 32000 - 48000 £ per year.
Overview
Join Our Clients Team as a Service Manager
We are on the lookout for an experienced Service Manager to lead our clients team in North Lanarkshire. This is an exciting opportunity to play a pivotal role in shaping the future of care services while ensuring that our candidates receive the best possible opportunities.
As a Service Manager, you will be responsible for overseeing the delivery of exceptional care services to our clients. Your leadership will be key in fostering a supportive environment for both staff and service users, ensuring that our commitment to excellence is upheld at all times.
Responsibilities
- Grow the service, the service is currently a small service with good standing and gradings with the Care Inspectorate, this is a real opportunity to grow and develop an established services to be a provider of choice in the North Lanarkshire area.
- Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
- Oversee the planning and delivery of support services to clients within the community.
- Ensure services are tailored to meet the individual needs and preferences of clients.
- Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
- Drive consistent, high-quality use of electronic systems.
- Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
- Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
- Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
- Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
- Participate in the on-call rota and provide effective decision-making out of hours.
- Manage hours, and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
- Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.
Skills and Experience
- Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
- Confident with digital systems and using data to drive decisions.
- Excellent people leadership: coaching, communication, rota planning and performance management.
- Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
- Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
- Organised, calm under pressure, solution-focused and able to prioritise competing demands.
- Experience of managing self-directed care packages.
- Full UK driving licence and access to a car for work.
Qualifications
- SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
- SSSC registration (eligibility to register) for a manager of a care at home/housing support service.
What we offer
- Competitive Salary – up to £40,000
- 28 days holidays
- Wagestream – Access of up to 50% of wages before payday
- Eligible for Blue light card.
- Health Assured, Employee assistance & benefit Programme.
- A supportive, values-led organisation that backs quality and development.
- Induction, ongoing training and leadership development.
- Mileage, on-call allowance and tools to do your job well (digital care systems).
- Opportunity to shape a growing service and make a real difference locally.
If you feel you have the background, skills and experience for this role then we would love to hear from you. Apply today and join a team that truly values your skills and dedication!
Closing Date
30-09-2025
Apply Now
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Service Manager employer: Go:Be Search Ltd
Contact Detail:
Go:Be Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the Health & Social Care Standards and the Care Inspectorate requirements. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and quality care.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in service management. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams or projects in the past. Highlighting your ability to coach and develop staff will resonate well with potential employers.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage crises or improve service delivery, as these are crucial for a Service Manager role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care services, particularly in leadership roles. Emphasise your knowledge of Scottish regulations and the Care Inspectorate, as these are crucial for the Service Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for care services and your vision for growing the service. Mention specific examples of how you've successfully led teams or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in people management, digital systems, and compliance with health and social care standards. Use bullet points to make these stand out and ensure they align with the job description.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in service ratings or successful audits. This will demonstrate your capability to drive high-quality care and support sustainable growth.
How to prepare for a job interview at Go:Be Search Ltd
✨Showcase Your Leadership Skills
As a Service Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, particularly in care settings. Highlight your experience in coaching and developing staff, as well as how you've fostered a supportive environment.
✨Demonstrate Knowledge of Regulations
Familiarise yourself with the Health & Social Care Standards and Care Inspectorate requirements. During the interview, be ready to explain how you ensure compliance and prepare for inspections. This will show that you understand the importance of maintaining high standards in care services.
✨Emphasise Relationship-Building Skills
Building positive relationships is key in this role. Prepare to share examples of how you've effectively collaborated with families, commissioners, and multidisciplinary partners. This will demonstrate your ability to create a supportive network around the service users.
✨Be Solution-Focused
In the interview, highlight your problem-solving skills and ability to remain calm under pressure. Discuss specific challenges you've faced in previous roles and how you approached them. This will illustrate your capacity to prioritise competing demands and drive continuous improvement.