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- Tasks: Deliver engaging training sessions and provide top-notch customer service across Africa.
- Company: Join GOAT Interactive, a leading gaming brand group in Africa.
- Benefits: Hybrid work model, travel opportunities, and a chance to make a real impact.
- Why this job: Combine your passion for teaching with customer service in a dynamic environment.
- Qualifications: 2+ years in customer service and experience in training or presentations.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 2000 - 3000 £ per month.
GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent.
We are seeking a dynamic and versatile Training Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences.
Key Responsibilities- Customer Service: Resolve complex or escalated customer issues that first-line agents cannot address. Provide expert-level support for account related problems. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to escalate complex customer issues. Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions.
- Quality Assurance: Ensure that all customer interactions meet company standards and policies. Monitor and evaluate the quality of service provided by first-line agents.
- Training Delivery: Travel to local and regional offices to deliver training sessions to customer service teams and other staff. Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective. Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly. Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills. Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed.
- Additional Responsibilities: Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees. Build strong relationships with local teams to foster collaboration and knowledge sharing. Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles. Represent the company professionally during travel and training engagements.
- Experience: Minimum of 2 years of experience in customer service or a related field. Proven experience in delivering training or presentations to groups.
- Skills: Excellent verbal and written communication skills, fluent in both Portuguese and English. Strong interpersonal and relationship-building abilities. Ability to travel frequently and work flexible hours as needed. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus). Organizational and time-management skills to balance customer service and training responsibilities. Problem-solving skills and the ability to think on your feet.
- Key Attributes: Self-motivated and proactive. Adaptable to changing environments and schedules. Passionate about helping others learn and grow. Patient, empathetic, and customer-focused.
If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! Frequent travel to local and regional offices is required (Africa).
Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home!
Training Specialist (PT) in City of London employer: GOAT & Partners Ltd
Contact Detail:
GOAT & Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Specialist (PT) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at GOAT Interactive on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Training Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and training delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've successfully adjusted your training methods to suit different audiences. This will highlight your versatility and passion for teaching.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Training Specialist (PT) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and training. We want to see how your skills align with the role of Training Specialist, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, use your application to demonstrate these skills. Keep your language clear and engaging, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Adaptability: We’re looking for someone who can adapt to different environments and audiences. Share examples from your past experiences where you’ve successfully navigated change or tailored your approach to meet the needs of diverse groups.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at GOAT & Partners Ltd
✨Know Your Stuff
Make sure you’re well-versed in GOAT Interactive’s mission and values. Familiarise yourself with their gaming brands and how they operate across Africa. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences in detail. Bring examples of how you've tailored training materials or sessions to meet specific needs. Highlight your ability to engage different audiences, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you resolved complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training methodologies, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
