Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver training and exceptional customer service while travelling to local offices.
- Company: Join GOAT Interactive, a leading gaming brand group in Africa.
- Benefits: Enjoy a hybrid work model with 3 days in-office and 2 days remote.
- Why this job: Make a real impact by enhancing team performance and customer service skills.
- Qualifications: 2 years in customer service, fluent in French and English, strong communication skills.
- Other info: Frequent travel across Africa is required; passion for teaching is essential.
The predicted salary is between 36000 - 60000 £ per year.
GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent.
We are seeking a dynamic and versatile Customer Service Agent & Training Delivery Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams.
- Customer Service: Provide expert-level support for account related problems. Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions.
- Quality Assurance: Ensure that all customer interactions meet company standards and policies. Monitor and evaluate the quality of service provided by first-line agents.
- Training Delivery: Travel to local and regional offices to deliver training sessions to customer service teams and other staff. Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective. Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly. Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills. Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed. Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees. Build strong relationships with local teams to foster collaboration and knowledge sharing. Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles. Represent the company professionally during travel and training engagements.
Minimum of 2 years of experience in customer service or a related field. Excellent verbal and written communication skills, fluent in both French and English. Strong interpersonal and relationship-building abilities. Ability to travel frequently and work flexible hours as needed. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus). Organizational and time-management skills to balance customer service and training responsibilities. Passionate about helping others learn and grow. Frequent travel to local and regional offices is required (Africa).
If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers!
Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home!
Customer Service Training Officer employer: GOAT Interactive
Contact Detail:
GOAT Interactive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Training Officer
✨Tip Number 1
Familiarise yourself with GOAT Interactive's brands and their customer service approach. Understanding their unique selling points and how they engage with customers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in training or mentoring roles. Since this position involves delivering training sessions, showcasing your ability to teach and engage others will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your travel experiences and flexibility. As the role requires frequent travel across Africa, sharing relevant stories about your adaptability and cultural awareness can demonstrate your readiness for the job.
✨Tip Number 4
Brush up on your language skills, especially in French. Being fluent in both English and French is crucial for this role, so consider practising conversational skills or even taking a refresher course to boost your confidence.
We think you need these skills to ace Customer Service Training Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training. Emphasise any roles where you provided support, delivered training, or developed materials, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and teaching. Mention specific examples of how you've successfully trained others or improved customer interactions in previous roles.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your writing well.
Highlight Flexibility and Travel Willingness: Mention your ability to travel frequently and work flexible hours. This shows that you understand the demands of the role and are ready to meet them, which is important for a position that involves training delivery across Africa.
How to prepare for a job interview at GOAT Interactive
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you resolved complex issues or improved customer satisfaction, as this will demonstrate your expertise and problem-solving skills.
✨Demonstrate Training Skills
Since the role involves delivering training, be ready to share any experience you have in training or mentoring others. Discuss how you engage learners and adapt your teaching style to meet different needs, which is crucial for this position.
✨Emphasise Communication Abilities
Fluency in both French and English is essential. During the interview, showcase your communication skills by articulating your thoughts clearly and confidently. You might also want to prepare a few phrases in French to impress your interviewers.
✨Prepare for Travel Discussions
As frequent travel is a requirement, express your enthusiasm for travelling and working in different locations. Be ready to discuss your flexibility and how you manage work-life balance while on the road.
