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- Tasks: Join our team to deliver exceptional customer service in a fun, fast-paced football environment.
- Company: GOALS, the UK's leading five-a-side football centre operator with top-notch facilities.
- Benefits: Enjoy birthday holidays, paid breaks, discounts, and a bonus scheme.
- Why this job: Be part of an exciting team and create memorable experiences for customers.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible shifts including evenings and weekends; great opportunities for growth.
The predicted salary is between 13000 - 18000 £ per year.
Overview
Team Member – Coventry, West Midlands at GOALS
GOALS are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.
Responsibilities
- We employ people who are passionate about delivering these promises in a fast paced and fun sporting environment.
- Bar Staff – handle the rush of a busy environment, maintain a smart appearance and a positive sales and service driven attitude. Create a rapport with customers, encouraging them to stay longer and to come back. The bar is an integral part of the 5-a-side football experience, whether customers are having a weekend function, a kid’s party or a post-match pint; deliver the highest standards in a professional and efficient manner.
- Receptionist – Front of House role requiring a very outgoing personality and the ability to work under pressure. Key skills include computer literacy, cash handling, dealing with face-to-face enquiries and excellent telephone sales skills.
- As part of our service requirement, you will be expected to work shifts that include evenings and weekends. Bar work requires applicants to be 18+.
Qualifications
- Experience in customer service or hospitality is beneficial.
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Bar role requires 18+; computer literacy; cash handling; dealing with face-to-face enquiries; and telephone sales skills.
Benefits
- Birthday Holiday
- Paid breaks
- Pension scheme
- Access to employee assistance careline for you and your family
- Bonus scheme based on KP’s
- Team incentives
- 50% Discount on Goals related products (parties function hire, food)
- Free individual pitch hire
- Annual events
- Uniform provided
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Sports Teams and Clubs
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Team Member - Coventry, West Midlands employer: Goals
Contact Detail:
Goals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Coventry, West Midlands
✨Tip Number 1
Get to know the company! Before your interview, check out GOALS' social media and website. Understanding their vibe and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing your customer service skills and how you handle pressure.
✨Tip Number 3
Dress to impress! Even though it's a fun environment, looking smart and professional can make a great first impression. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Team Member - Coventry, West Midlands
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for sports and customer service shine through. We want to see that you’re excited about being part of a fun and fast-paced environment like ours!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your application. Strike a balance between being friendly and showcasing your skills – we’re all about great service!
Apply Through Our Website: For the best chance of landing an interview, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with the GOALS team!
How to prepare for a job interview at Goals
✨Know the Company
Before your interview, take some time to research GOALS. Understand their mission, values, and what makes them the premier five-a-side football centre operator in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Customer Service
Since the role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Talk about how you've handled busy environments, created rapport with customers, or resolved issues effectively. This will demonstrate your suitability for the fast-paced and fun atmosphere at GOALS.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and shows that you take the opportunity seriously. Plus, it aligns with the smart appearance expected in the bar and reception roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Think about scenarios related to customer service, cash handling, or dealing with face-to-face enquiries. Practising your responses will help you feel more confident and articulate during the interview.
