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- Tasks: Join our team to deliver exceptional customer service in a fun, fast-paced football environment.
- Company: GOALS, the UK's leading five-a-side football centre operator with top-notch facilities.
- Benefits: Enjoy birthday holidays, paid breaks, discounts, and a bonus scheme.
- Why this job: Be part of an exciting team and create memorable experiences for customers.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible shifts including evenings and weekends; great opportunities for growth.
The predicted salary is between 13000 - 18000 £ per year.
Team Member – Coventry, West Midlands
Goals is the premier five‑a‑side football centre operator in the UK offering state‑of‑the‑art facilities across the country. We pride ourselves on exceeding customer expectations in service delivery and facility quality.
We employ people who are passionate about delivering these promises and who thrive in a fast‑paced, fun sporting environment. A fast‑growing company with opportunities for those with the skills to match their ambition.
Current Vacancies
- Bar Staff – Handle the rush of a busy environment, maintain a smart appearance and a positive sales and service‑driven attitude. Create rapport with customers to encourage repeat visits. The bar is integral to the 5‑a‑side football experience for weekend functions, kids’ parties and post‑match drinks.
- Receptionist – Complement our dynamic and motivated Reception team. Front of house role requiring an outgoing personality, ability to work under pressure, computer literacy, cash handling, face‑to‑face enquiries, excellent telephone skills.
Shift requirements: evenings and weekends, with bar duties included. Minimum age 18+.
Benefits
- Birthday holiday
- Paid breaks
- Pension scheme
- Employee assistance care line for you and your family
- Bonus scheme based on KPIs
- Team incentives
- 50 % discount on Goals‑related products (parties, function hire, food)
- Free individual pitch hire
- Annual events
- Uniform provided
Employment Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Management and Manufacturing
- Industry: Sports Teams and Clubs
Referrals increase your chances of interviewing at GOALS by 2x.
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Team Member - Coventry, West Midlands employer: Goals
Contact Detail:
Goals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Coventry, West Midlands
✨Tip Number 1
Get to know the company! Before your interview, check out GOALS' social media and website. Understanding their vibe and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing your customer service skills and how you handle pressure.
✨Tip Number 3
Dress to impress! Even though it's a fun environment, looking smart and professional can make a great first impression. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Team Member - Coventry, West Midlands
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for sports and customer service shine through. We want to see that you’re excited about being part of a fun and fast-paced environment like ours!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your application. Strike a balance between being friendly and showcasing your skills – we’re all about great service!
Apply Through Our Website: For the best chance of landing an interview, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with the GOALS team!
How to prepare for a job interview at Goals
✨Know the Company
Before your interview, take some time to research GOALS. Understand their mission, values, and what makes them the premier five-a-side football centre operator in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Customer Service
Since the role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Talk about how you've handled busy environments, created rapport with customers, or resolved issues effectively. This will demonstrate your suitability for the fast-paced and fun atmosphere at GOALS.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and shows that you take the opportunity seriously. Plus, it aligns with the smart appearance expected in the bar and reception roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Think about scenarios related to customer service, cash handling, or dealing with face-to-face enquiries. Practising your responses will help you feel more confident and articulate during the interview.
