At a Glance
- Tasks: Deliver top-notch customer service and manage bookings at a vibrant football centre.
- Company: Goals, the leading five-a-side football centre operator in the UK.
- Benefits: Enjoy birthday holidays, paid breaks, discounts, and team incentives.
- Other info: Great opportunities for growth and annual events to celebrate the team.
- Why this job: Join a fun team and lead shifts while making customers smile.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 24000 - 30000 € per year.
Goals is the premier five-a-side football centre operator in the UK, offering state-of-the-art facilities across the country. We pride ourselves on exceeding customer expectations through exceptional service and facility quality. This role is a Team Member position with additional Shift Supervisor responsibilities when required. Applicants must be 18 years or older, as required by licensing regulations. The role involves evening and weekend shifts.
Team Member Duties
- Deliver a high standard of customer service across the club, welcoming guests in a professional manner.
- Manage bookings, enquiries, and payments accurately.
- Handle face-to-face and telephone sales.
- Operate tills and booking systems confidently.
- Work efficiently in a busy bar environment.
- Maintain high standards of service, cleanliness, and presentation.
- Build rapport with customers to encourage repeat visits and increased spend.
- Handle cash and card transactions responsibly.
- Support promotions and club initiatives.
Shift Supervisor Duties (when providing management cover)
- Act as the senior person on duty in the absence of a manager.
- Ensure service, safety, and operational standards are maintained.
- Supervise and support team members on shift.
- Deal with escalated customer issues appropriately.
- Carry out opening and closing procedures when required.
- Complete basic administrative and cash-handling tasks.
- Communicate effectively with the management team regarding any issues arising during the shift.
Skills and Requirements
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Good organisational and administration skills.
- Computer literate, including basic Word and Excel.
- Experience of cash handling and customer transactions.
- Ability to lead by example when acting in a senior capacity.
Benefits
- Birthday holiday (after 2 years’ service).
- Paid breaks.
- Enhanced pension scheme.
- Employee assistance program.
- Bonus scheme.
- Team incentives.
- 40% staff discount on food & beverage (alcohol not permitted).
- 50% discount on Goals KPs (child or grandchild only, basic package).
- Free individual pitch hire (max twice per week).
- Annual events.
- Uniform.
- Stream.
- Discount club.
Shift Supervisor - Wimbledon, London employer: Goals
Goals is an exceptional employer, offering a vibrant work culture at our Wimbledon location where teamwork and customer service excellence are at the forefront. With benefits such as a birthday holiday, paid breaks, and generous discounts, we prioritise employee well-being and growth, ensuring that our team members thrive in a supportive environment while enjoying the excitement of working in a premier five-a-side football centre.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor - Wimbledon, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Goals and their values. This way, you can show them that you're not just another candidate but someone who genuinely cares about their mission and customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Shift Supervisor and Team Member, especially your customer service experience.
✨Tip Number 3
Dress to impress! Even if the job is in a casual environment, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Shift Supervisor - Wimbledon, London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to make customers happy, especially in busy environments like bars or sports centres.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Shift Supervisor role.
Tailor Your Application:Take a moment to tailor your application to the specific role. Mention any relevant experience with bookings, cash handling, or team leadership. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Goals and what we stand for.
How to prepare for a job interview at Goals
✨Know Your Customer Service Basics
Since the role revolves around delivering exceptional customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of creating a welcoming environment.
✨Familiarise Yourself with the Venue
Before the interview, take some time to visit the football centre if possible. Familiarise yourself with the layout, facilities, and services offered. This will not only help you answer questions more confidently but also demonstrate your genuine interest in the role and the company.
✨Prepare for Team Dynamics
As a Shift Supervisor, you'll need to lead by example. Be ready to discuss how you would support and motivate team members during busy shifts. Think about scenarios where you've successfully worked as part of a team or resolved conflicts, as this will highlight your leadership skills.
✨Practice Handling Difficult Situations
You might be asked how you'd deal with escalated customer issues. Prepare a few examples of challenging situations you've faced in previous roles and how you resolved them. This will showcase your problem-solving abilities and your capacity to maintain high service standards under pressure.
