At a Glance
- Tasks: Deliver top-notch customer service and support daily operations at our vibrant football centre.
- Company: Join a fast-growing, fun-loving football centre operator in the UK.
- Benefits: Enjoy perks like birthday holiday, staff discounts, and a bonus scheme.
- Other info: Perfect for those seeking responsibility and a pathway to management roles.
- Why this job: Step into a dynamic role with opportunities for growth and development.
- Qualifications: Strong customer service skills and ability to thrive in a fast-paced environment.
The predicted salary is between 18900 - 23100 £ per year.
- Job Details
- Shift Supervisor - Bristol (18+ only due to licensing)
Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country.
We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.
We employ people who are passionate about delivering these promises and who can work best in a fast paced and fun sporting environment.
A fast-growing company where there are opportunities for those with the skills to match their ambition.
This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required.
Overview Of Main Duties And Responsibilities
The post holder will be responsible for carrying out Team Member duties as their core role, supporting the day-to-day operation of the Club across reception and bar functions.
In addition, the post holder will be required to step into the Shift Supervisor role on an ad-hoc basis, providing senior cover in the absence of a Manager and ensuring operational standards are maintained.
This is not a full-time supervisory role. Shift Supervisor duties will only be carried out when required and agreed.
Team Member Duties (Primary Responsibilities)
You will be responsible for delivering a high standard of customer service across the Club, including:
- Providing a professional and welcoming front-of-house service
- Managing bookings, enquiries, and payments accurately
- Handling face-to-face and telephone sales
- Operating tills and booking systems confidently
- Working efficiently in a busy bar environment
- Delivering high standards of service, cleanliness, and presentation
- Building rapport with customers to encourage repeat visits and increased spend
- Handling cash and card transactions responsibly
- Supporting promotions and Club initiatives
As part of our service requirements, you will be expected to work shifts that include evenings and weekends. As bar duties form part of this role, applicants must be
18+ .
- Shift Supervisor Duties (Additional Responsibility)
- When Providing Management Cover, You Will
- Act as the senior person on duty in the absence of a Manager
- Ensure service, safety, and operational standards are maintained
- Supervise and support Team Members on shift
- Deal with escalated customer issues appropriately
- Carry out opening and closing procedures when required
- Complete basic administrative and cash-handling tasks
- Communicate effectively with the Management Team regarding any issues arising during the shift
Skills And Requirements
- Strong customer service and communication skills
- Ability to work under pressure in a fast-paced environment
- Good organisational and administration skills
- Computer literate, including basic Word and Excel
- Experience of cash handling and customer transactions
- Ability to lead by example when acting in a senior capacity
This role is suitable for individuals seeking additional responsibility and development, with the opportunity to progress towards management roles within the Company.
Our team members are encouraged to develop their careers and as a company we provide support, training and guidance to assist individuals in achieving their career aspirations.
In return we will provide you with an exciting and bustling working environment that will motivate and reward you.
Benefits
- Birthday Holiday (after 2 years' service)
- Paid breaks
- Enhanced Pension scheme
- Employee assistance program
- Bonus scheme
- Team incentives
- 40% Staff Discount on F&B (alcohol not permitted)
- 50% Discount on Goals KPs (child or grandchild only, basic package)
- Free individual pitch hire (max twice per week)
- Annual events
- Uniform
- Stream
- Discount Club
- #J-18808-Ljbffr
Shift Supervisor - Bristol employer: Goals
At GOALS, we pride ourselves on being an exceptional employer in Glasgow, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and leadership development opportunities, ensuring that our team members thrive both personally and professionally. With attractive benefits such as a bonus scheme, enhanced pension, and staff discounts, we create a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor - Bristol
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Goals. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Goals. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Shift Supervisor - Bristol
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Goals aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Goals
✨Highlight Your Passion for Sports
When chatting with Goals, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
